مراجعاتKempinski Hotel Grand Arena Bansko

Очень понравилось чисто персонал очень хороший

Всё хорошо, отдыхали 3 раз.Толбко в пятницу и субботу много народу и не хватает всем в ресторане места,бронируйте за ранее!

非常棒的一家凱賓斯基！在班斯科是最棒的體驗～

We spent three nights at the hotel. There is no doubt that the hotel meets all the standards expected of the Kempinski chain. The hotel manager (Mr. Roger) walks around among the guests all day, is interested in their well-being and gives good recommendations regarding spending time in the city. One of the evenings (on the recommendation of the hotel manager) we ate at the sushi restaurant in the hotel. Excellent food. The chef cooks in front of you and serves not only excellent food but gives a performance. Recommended!!!

Το κατάλυμα ήταν πολυ προσεγμένο με πολλές παροχές. Η τοποθεσία πολύ καλή δίπλα σε σκι λιφτ. Διαθέτει parking. Πολύ εξυπηρετικό προσωπικό! Έκαναν αναβάθμιση σε δωμάτιο με θέα στο βουνό. Το δωμάτιο είχε καφετιέρα espresso, βραστήρα, νερό και υλικά για τσάι και καφέ. Το στρώμα άψογο! Καθαριότητα και ησυχία! Το ξενοδοχείο διαθέτει πολυτελές Spa! Το πρωινό ήταν εξαιρετικό! Ενώ κατά την κράτηση πλήρωσα αμέσως την αξία του δωματίου με πιστωτική κάρτα, η υπάληλος στη reception δεν έβλεπε στο σύστημα τους την πληρωμή μου και μου ζητήσε να ξανά-πληρώσω την αξία της διανυκτέρευσης. Της είπα οτι είχα ήδη πληρώσει την αξία της κράτησης του δωματίου. Την επόμενη ημέρα κατά το check out μου ζήτησαν να ξαναπληρώσω τη διανυκτέρευση. Επέδειξα την απόδειξη πληρωμής που μου είχε στείλει η Trip.com τότε η υπάλληλος δήλωσε οτι θα έπρεπε να το επιβαιβεώσει ο manager...αφού περίμενα ακόμη μερικά λεπτά αναγνώρισαν την πληρωμή μου. Δυστυχώς η καθυστέρηση και η έλλειψη ενημέρωσης της πληρωμής ήταν αδικαιολόγητες για 5 αστέρων ξενοδοχείο.

Super............

I would like to thank the front desk manager Madam Veselina Yakubova, the restaurant manager Mr. Boyan Boyanov, the restaurant staff Madam Bianca Obetsavova, Mr. Athanasios Koutsouris, Mr. Mikhail Zvakin. I would also like to thank Madam Sara Topuzovska from the concierge service and Madam Olga Tonka from the lobby bar for their wonderful hospitality during my accommodation at Kempinski Hotel Grand Arena Bansko.

An imposing hotel in an excellent location opposite the main ski gondola. If you are skiing, this hotel is hard to beat with it's own serviced boot room in the basement and you can purchase a VIP lift pass which allows you to skip the infamous Bansko queues (it costs extra but will save you 20mins+ queuing in the mornings). It's also effectively ski-in/ski-out...you can ski all the way down the ski road to the boot room entrance. The other major plus points are a very good car valet service and the fabulous amenities at the hotel which includes: heated indoor and outdoor pools with jacuzzis, a spacious thermal spa area with multiple saunas, steam room, infrared room and novelty snow room (the thermal spa area opens from 9am to 9pm). There's also a good size gym. On the negative side was our bedroom. Whilst it was extremely spacious for a ski resort room, it was very dated, had uncomfortable beds, and a non-functioning air conditioning unit. At night, there's live music in the relaxing lobby bar with its open fire. Breakfast consisted of a large buffet with an egg/pancake station for cooked-to-order options. All things considered, this has to be one of the best places to base yourself if you are skiing in Bansko.

Good ski resort Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge)

Ужас.за такие деньги что они берут всё должно быть просто идеально.комнаты старые.кровати не удобные ( матрасы старые пролежаные).уборка в комнате ужас.полотенца меняли не каждый день.грязную посуду не уберали .стаканы мыли не всегда и не все.когда вызвали начальство и начали все им показывать сказали что видят и дадут компенсацию.но на следующий день оказалось что мы заказали спертные напитки на 100 евро ( и это в комнату где были дети).понятно что никто не заказывал. Но они готовы типо это нам списать как компенсация.естественно скандал был большой.после чего изменились и обещали вернуть стоимость последней ночи.ждём.....

For saying it is supposed to be a 5 star hotel and showed it in the cost it was awful. This was the second year we had stayed here but their standards had definitely dropped. The bed was not changed for 10 days and that was because we complained. We pulled back the bottom sheet to discover long black hair it was disgusting. We had to wash our own cups each night We asked for larger bath robes to find the bath robes replaced and placed folded on the end of the bed where the same ones as the one that belonged to me still had the same make up stain on! We normally got a pot of honey or jam on leaving but not this year! On the plus side the breakfast was amazing along with the views.

Konum çok iyi, otel çalışanları ilgili ve nazik, temiz, kahvalti yeterli. Yatakları daha rahat olabilir.

Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended.

Spa was nice