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Arrived after a 4 hour delay on our train, when we told desk staff they where very helpful even gave us a complementary drink. All areas we used where very clean. We had a low level Queen room i thought it was a bit small and basic for the price we paid (£180) 2chairs desk big tv and bed. No view except the wall of the street.I was awake from 6am as room was under dining area and I think kitchen could hear banging and chairs scraping the floor. We where both very disappointed with breakfast.. The full English just wasn't! Scrambled egg, sausage bacon grilled tomato and hash brown and beans poor quality products and hash browns and tomes had run out a waite was over 5mins with rest of food going cold on plate. So did with out. Cold meat and cheese !!! Processed ham and cheese tasteless...what happend to local products? Staff where lovely at all times and located close to station

Really comfortable Hotel…such a big room if compare to other hotel, with the big terrace that you can enjoy the view of the river. Also, it's not too far to walk from the train station as we didn't drive into York. It is within walking distance of York's main attractions such as the York Minister and The Shambles. The staff are nice and this is a good choice if you plan to visit York.

Hotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.

I stayed at the DoubleTree by Hilton York for a short visit and, while the location was reasonably convenient, the overall experience fell short of expectations for a Hilton-branded hotel. I was upgraded to a room located across the car park from the main building, accessed via stairs and without central heating. Instead, the room relied on standing portable heaters, which wasn’t ideal — especially given the wet weather and the need to walk outside to reach the room. The room itself felt quite tired and dated, with noticeably creaky floorboards both inside the room and from neighbouring rooms, which made it hard to fully relax. The location is decent enough, but if you’re travelling by public transport there are better areas of York to stay in that offer easier access and a nicer overall setting. I didn’t try the breakfast, as there are plenty of good local options nearby, which I enjoyed instead, so I don’t feel I missed out. One small disappointment was that coffee wasn’t available outside of breakfast hours. Overall, with so many good accommodation options in York, I’m not likely to stay here again.