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"This is our 3rd time to stay at the hotel and we have always been pleased with the service and the amenities for the price we paid. The room had a very comfortable bed, clean bathroom , TV, heater, coffeemaker, ref, water kettle, hair dryer and of course wifi. The staff in the reception and breakfast area are attentive to our needs. We booked an airport shuttle which is free of charge and they made sure we will arrive on time to the airport, William, the driver was great ( they called a taxi service in case the shuttle does not arrive but it was not needed at the end). Breakfast had a good variety of bread, coffee, drinks, egg.and ham. There's also a.microwave to heat up food. Also, its a 7 minute walk to the CF richmond center where you can buy stuff and food. They also have a vendo machine for quick bites and drinks near the elevator.Overall, this hotel made sure our stay will be best."

"My daughter loved our room and pool, we stayed overnight. Pleasant hotel staffs. And thank you very much for granting my request for giving us an amazing view by the river. Highly recommended. All the best, Arcy"

"The name in my reservation was changed and I need to wait for the front desk person to talk to the manager and fix my reservation, we arrive to the hotel at 1:09 am after a long trip we had to wait for about 1h to get our room, very frustrating"

"I have stayed here since 2012 with my flights into YVR and crossing the US border next day, both north and south. The shuttle is a godsend after a long flight, complimentary phone to hotel from airport, short drive to hotel, done deal. The reverse just as convenient. Having breakfast available from 5:30am wonderful as well. May be an alternative to sugary cereal but there’s bagels and waffles, yoghurt toast and jam. Coffee and tea. The rooms are clean. The hotel ready for an update biggest complaint - DITCH THE COFFEE BAG COFFEE MAKERSin the rooms. What drizzles out of them is disgusting. Great excitement this trip. Hotel fire alarm went off. Richmond’s finest turned up and it was declared a false alarm. Got to chat with other guest. Exciting start to the day. I’m still a fan."

"I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction. The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him. Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result."