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رد من مكان الإقامة: Dear Mr. Wassim,Thank you so much for your heartfelt words and for sharing such a wonderful review! We’re truly honored to have welcomed you back for a third visit to The Chedi El Gouna – your kind words mean the world to us.It brings us immense joy to know that you enjoyed the culinary experiences across our restaurants, from the perfect breakfasts to the unforgettable views and flavors at the beach and Nihon restaurants. Our chefs will be thrilled to hear your praise!Your appreciation for our team, Mylania, Islam, Omar, Ismail, Mahmoud, Mustapha, Abderrahman, Maged, Mr. Bahaa, and the reception team, our chefs, and room service has truly touched everyone here. You’ve made their day with your kindness and recognition.We're so proud to be your happy place, and we're already looking forward to welcoming you back home again soon.With warmest regards and greetings to beautiful Morocco,Best Regards,Your Chedi El Gouna Family

رد من مكان الإقامة: 尊敬的劉先生，來自 The Chedi El Gouna 的誠摯問候！非常感謝您抽出寶貴時間與我們分享您的入住體驗。我們很高興得知，雖然過程中遇到了一些小問題，整體的住宿仍讓您感到滿意。我們也很高興能夠通過贈送水療服務向您表達我們的誠意和歉意。衷心感謝您對我們員工服務、早餐品質以及整體入住體驗的肯定。同時，您關於泳池關閉時間的建議我們已經認真記錄，並將作為我們持續改進服務的重要參考。非常榮幸能夠接待您，我們誠摯期待在不久的將來再次歡迎您的光臨，為您帶來更加完美與舒適的度假體驗。順祝安好！

رد من مكان الإقامة: Dear Mr. Ramadan,Warm greetings from The Chedi El Gouna.We would like to sincerely thank you for your thoughtful feedback and kind appreciation of our team, culinary offerings, and room experience. It brings us great pride to know that our efforts contributed to a memorable and enjoyable stay for you.Your recognition is truly valued and has been shared with all concerned departments, as it motivates us to continue delivering the highest standards of hospitality.It was a true pleasure having you with us, and we look forward to welcoming you back in the near future.With warm regards,Alaa KhairyAssistant Front Office Manager

رد من مكان الإقامة: Dear Yanlichangzhuotaiyang,Warmest greetings from The Chedi El Gouna.We are truly grateful for the time you took to share your experience and for awarding us a perfect 10/10 rating. It brings us great joy to know that your stay with us was fully satisfying and met your expectations in every way.Your kind rating is deeply appreciated and has been shared with our team, who are always inspired by such positive recognition.It was a pleasure having you as our guest, and we look forward to welcoming you back again in the near future.With sincere thanks and best regards,Alaa KhairyAssistant Front Office Manager

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your recent experience at The Chedi El Gouna. We sincerely apologize that your stay fell short of your expectations, particularly with the air conditioning issues, leaky bathroom, housekeeping oversights, and the overall value you received for the price.We understand your frustration with the malfunctioning air conditioner and the poorly designed bathroom. This is certainly not the standard of service we strive to deliver, and we will be sure to address these concerns with our maintenance team immediately.We appreciate you bringing the housekeeping inconsistency to our attention. Restocking amenities like toothbrushes and cotton swabs should be a routine part of the cleaning process. We will investigate this lapse and ensure it doesn't happen again.Regarding the room amenities, we apologize if there were only slippers for one person in your twin bed room. We will double-check our procedures to guarantee both guests receive the necessary supplies.We aim to provide a spacious and luxurious experience for our guests. While our public areas are designed for relaxation and tranquility, we understand your desire for more extensive grounds to explore.Your feedback about the service is valuable. We will use it to coach our staff and ensure they are delivering exceptional service that meets the high standards of The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager

رد من مكان الإقامة: Dear Mangguobudingximi,Thank you for your honest feedback about your recent stay at The Chedi El Gouna. We appreciate you bringing these common concerns to our attention.We understand your disappointment with the perceived mismatch between the stunning scenery and the interior design. We are constantly evaluating guest feedback and will take your comments into consideration for future improvements.We sincerely apologize for the issues you experienced with the WiFi. We are actively working on upgrading our WiFi infrastructure to ensure a strong and stable connection throughout the resort.The air conditioning automatically stopping with the door opening is a standard feature in many hotels to conserve energy. However, we understand this can be inconvenient. We are exploring guest-controlled options to provide more flexibility.We regret the inconvenience caused by the slow heating water and poor drainage in the shower. These issues are unacceptable, and we will be conducting a thorough inspection of all bathrooms to ensure they are functioning properly.Thank you for highlighting these common problems. We take guest feedback seriously and are committed to continually improving the guest experience at The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager

رد من مكان الإقامة: Dear Tianyu,Thank you for your interesting review of The Chedi El Gouna! We appreciate you sharing your observations about the guest demographics, room service, and the overall atmosphere.At The Chedi El Gouna, we strive to create a serene and exclusive environment for our guests. We're glad you found the room service to be efficient and economical. While we offer a carefully curated selection of services focused on relaxation and rejuvenation, we understand some guests may desire a wider variety.The Chedi El Gouna is designed for guests who appreciate a more intimate and personalized experience. Our smaller size allows for exceptional service and a tranquil atmosphere, complemented by the stunning scenery.We hope this clarifies some aspects of The Chedi El Gouna experience. We would be delighted to welcome you back in the future, perhaps when you're seeking a luxurious retreat with a focus on tranquility and personalized service.Sincerely,Bahaa RadiFront Office Manager