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I love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.

The stay at the Hampton Inn & Suites was a fantastic experience from start to finish! One of the highlights was the delicious breakfast included in the stay. The spread offered a great mix of options, including healthy choices, which was a bonus. Everything was freshly prepared and tasted amazing. The room was exceptionally clean and tidy, making it a comfortable space to relax. As a special request, the hotel kindly accommodated our preference for a room on the top floor, which added a nice touch to our stay. The hotel's location near the airport was also a huge plus, with a convenient shuttle service that made traveling hassle-free. The airport was just a 5-minute ride away, making it an ideal choice for travelers like us. Overall, our stay at Hampton Inn & Suites Toronto was great, and I would highly recommend it to anyone looking for a comfortable, convenient, and airport-friendly stay in the city.”

We were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for. The room itself was okay, but there was a strange odor that made our stay less comfortable. The wifi might seems have a problem too. On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience. I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.

If you are a transit traveller, this is a convenient place to stay since it is very close to the airport. However, if you plan on checking out the downtown area of Toronto, try to stay in a place nearer the central district. The room is comfortable and clean. The free airport shuttle service as well as the free breakfast is a plus. The only disappointing factor was the check in. When we were checking in, the person who checked us in was busy talking to her colleague, and was not attending to us. Mind you they were talking about personal things and not about work. It took some time before she acknowledged us and asked if we are checking in. They also programmed our key card with the incorrect departure date so we got locked out and had to get new key cards. This they did 3 times for a 4 night stay. The saving factor was Rufa who was working at the convenience store and the pizza restaurant. She was very helpful and friendly and their food was great. I suggest the zesty chicken if you are end up staying and eating there.

The Quality Inn was excellent value. The shuttle picked us up at the airport and then returned us there promptly the next day after our stay. The breakfast had a very good selection and the service was great. This was my third stay and I would not hesitate to stay here again. There are many restaurants just a few minutes away within walking distance.