Hilton Garden Inn Hong Kong Mongkok

Hilton Garden Inn Hong Kong Mongkok Reviews

Hilton Garden Inn Hong Kong Mongkok

No.2 Soy Street, Mongkok, Kowloon, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
Hilton Garden Inn Hong Kong Mongkok
Hilton Garden Inn Hong Kong MongkokHilton Garden Inn Hong Kong MongkokHilton Garden Inn Hong Kong Mongkok
Check available rooms for your travel dates
We Price Match
1 night

Guest Reviews of Hilton Garden Inn Hong Kong Mongkok

8.7/10
Very Good
2735 review
Verified reviews
Location8.7
Amenities8.5
Service8.7
Cleanliness8.9
Filter by:
Sort by:
All reviews(2735)
Positive reviews(2503)
Reviews with photos/video(450)
Easy to get around(264)
Close to metro(108)
Average sound insulation(106)
Convenient for shopping(91)
Friendly front desk staff(85)
Nice sea view(20)
Great swimming pool(16)
Negative reviews(232)
Anonymous User
King Room With Garden View
Stayed in Jun 2025
Other
25 review
10/10
Outstanding
Posted on Jul 19, 2025
ok nice service nice environment Convenience location👍
Zengyu
King Room With Garden View
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 2, 2025
Everything is ok, the location is very good , just fitness is quite small 🤣
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Our hotel is located at 2 Soy Street, Mong Kok. It enjoys a superior geographical location, enjoying the convenience of Mong Kok's bustling business district and a quiet and comfortable living environment. On the other hand, we wholeheartedly offer a safe and reliable accommodation environment, clean and tidy hygiene, warm and thoughtful service, and sophisticated and complete supporting facilities without being redundant, and strive to create a simple, comfortable and convenient living environment. Looking forward to your coming again and wish you a happy life!
J
King Room With Garden View
Stayed in Feb 2025
Solo traveler
37 review
10/10
Outstanding
Posted on Mar 11, 2025
The staffs were very friendly. The room was kept everyday with new towels issued. The location near MTR with 5mins walk along all the hardwares street. The hotel is next to a cafe that served great coffee and near 7-11.
Response from Property: Dear Guest,Warm greeting from Hilton Garden Inn Hong Kong, Mongkok. We are glad you chose our property during your stay in our area. As you know our hotel located in one of the most popular commercial land shopping areas in Hong Kong. It’s only a few minutes’ walk from ladies street. And we sincerely appreciate your feedback on our services. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We sincerely invite you to stay with us again and spend pleasant time in the near future.
Guest User
King Deluxe Room With Harbour View
Stayed in Nov 2024
Solo traveler
2 review
10/10
Outstanding
Posted on Dec 31, 2024
Considering there’s a mandate to utilize eco friendly toiletries, Hilton didn’t disappoint. They still provide free water (CAN), eco friendly toiletries. They also clean the room everyday. Better than any 5 stars hotel in the area. Love the location as it’s walking distance to everything. Thank you so much for the lovely accommodation and service. Highly recommended!
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok, and thank you for your high praise for our rooms and services. Our hotel provides a reliable environment, clean rooms, complete facilities, considerate services, and a superior location at an affordable price. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Looking forward to your next trip with us and Wish you have a wonderful day!
Anonymous User
Twin Room With Garden View
Stayed in Nov 2024
Family
12 review
6.0/10
Posted on Dec 19, 2024
The location of the hotel isn't great, surrounded by old hardware shops and the only 7-11 is about 15 mins away. It isn't child friendly, I can't get a small stool for my toddler to brush teeth. The room size is quite decent and the bed is fine. Not planning to stay there for future trips to Hong Kong. Another issues we notice the swimming pool Isn't available, I'm not sure is it due to December month too cold for swim or the pool isn't working, but a four star hotel they should maintain it.
Response from Property: Dear guest, please accept our sincere greetings from Hilton Garden Inn Hong Kong Mongkok. We deeply regret that your stay did not meet your expectations. Our hotel is situated in the most vibrant part of Mongkok, adjacent to Nathan Road and Mongkok MTR Station. Surrounding the hotel are numerous restaurants offering a wide range of Asian and international cuisines. This area serves as a hub for shopping, entertainment, and business in Hong Kong, with many tourist attractions within a 10-minute walk. We are very sorry that you were unable to enjoy the swimming pool. The opening hours of the hotel swimming pool will be adjusted according to weather conditions. We will provide appropriate information when guests check in in the future, and we will continue to improve this. Of course, these all involve the service quality of our hotel service team, please believe that we will continue to optimize it. If you require any assistance during your stay, please feel free to communicate with us at any time, whether face-to-face or through other means. We are always ready to provide you with timely assistance and value your feedback greatly. We look forward to serving you better in the future and wish you a pleasant life!
AmirahIsnin
King Room With Garden View
Stayed in May 2025
Family
11 review
8.5/10
Very Good
Posted on Jun 12, 2025
Second time round staying here. Location is good. Walking distance to MTR and food is everywhere. Room is pretty standard but clean.
Response from Property: Dear Guest, Warm greeting from Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the most prosperous heart of Mongkok, adjacent to Nathan Road and Mongkok MTR Station. The hotel is close to restaurants, Asian and international cuisines, and many tourist hotspots are within easy reach, just 10 minutes' walk. In terms of hygiene, the staff take every cleaning seriously, from the lobby to every linen in the guest room, creating a clean and reliable living space from the details. Looking forward to your stay again and wish you a happy life!
Beiwen Zhang
King Room With Garden View
Stayed in May 2025
Business traveler
5 review
10/10
Outstanding
Posted on Jun 11, 2025
Really enjoyed my stay here! The hotel is in a great location — easy to get around and close to everything I needed. The price was very fair, especially considering the quality of the room and facilities. Everything was clean, quiet, and well-maintained. I’d recommend this place to anyone looking for a convenient and affordable stay.
Response from Property: Dear Guest, Warm greeting from Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the most prosperous and central area of ​​Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. On the other hand, we are dedicated to providing a safe and reliable accommodation environment, clean hygiene, and intelligent yet uncluttered amenities, all aimed at creating a minimalist, comfortable, and convenient stay. We look forward to welcoming you on your next journey and wish you a pleasant life!
Guest User
Twin Room With Garden View
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 13, 2025
Location was great. Staff was very friendly and willing to help when asked. Would stay again!
Response from Property: Dear guest, Thank you for taking the time to write a review about your recent stay at Hilton Garden Inn Hong Kong Mongkok. . We are glad you chose our property during your stay in our area. We are so happy that you found hotel staff to be courteous to give you an amazing impression. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. We are responsible for providing you with a wonderful stay. Looking forward to your next trip with us.
Guest User
King Room With Garden View
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Oct 7, 2024
Good, clean place with a great location in Mongkok. Staff are friendly. Great place to have as a base in a busy area of HK
Response from Property: Dear guest, thank you for taking the time to write a review about your recent stay at Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the core area of ​​Mongkok, with a superior geographical location, which can bring you convenient travel conditions; at the same time, we are honored that the warm service of our hotel staff has left a good impression on you. We will continue to work hard to provide quality services so that guests can enjoy the best service they deserve. It is our responsibility to provide you with a wonderful accommodation experience. Looking forward to meeting you again and wishing you all the best.
Guest User
Accessible Room
Stayed in May 2025
Business traveler
18 review
8.2/10
Very Good
Posted on Jun 11, 2025
It’s very clean and service very good. Convenient for shopping and dining.
Response from Property: Dear Guest,Thank you for your review of your past stay with our Hilton Garden Inn Hong Kong Mongkok. Thank you for your kind words—we’re thrilled to hear your stay was enjoyable, with our cleanliness and service meeting your expectations, and our convenient location adding to your convenience for shopping and dining. We hope to welcome you back again soon for another pleasant experience!
Yan Bo
Twin Room With Garden View
Stayed in Jan 2025
Family
7 review
9.5/10
Amazing
Posted on Apr 28, 2025
staff was nice to allow slightly earlier check-in on one of the rooms that was already available. about 10mins walk from nearest mrt, but but is convenient to town and other areas.
Response from Property: Dear Guest,Thank you for your sharing with your stay at Hilton Garden Inn Hong Kong Mongkok. Our hotel is located in the center of Mongkok in Hong Kong, with superior location and convenient traffic. Your praise is greatest encouragement for us, this will also motivate us to continuously improve our services and achieve higher standard. Look forward to your next trip with us.Sincerely,
Frincu
King Room High Floor With Garden View
Stayed in Jan 2025
Couple
12 review
10/10
Outstanding
Posted on Feb 5, 2025
Good location, easy to reach the shopping area and street food, close enough to the subway station.
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok . Our hotel is located in the famous tourist, commercial and shopping area. It takes only 7 minutes to walk to Mong Kok MTR. It is connected to Kowloon Station and Mong Kok Station of East Rail. Various means of transportation are also available. Famous tourist attractions and shopping centers are within easy reach, allowing you to easily reach various places, including Disneyland, Ocean Park or Airport, Flower Market, Ladies' Street or Long Journey Shopping. We are committed to providing every guest with a convenient, comfortable and warm stay experience and sincerely look forward to your visit again.
Bee Luan
Twin Room With Garden View
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 5, 2025
Good clean n cozy room, just that small as per most hk hotel.
Response from Property: Dear guest, thank you for staying at Hilton Garden Inn Hong Kong Mongkok.Our hotel is located in the most prosperous heart of Mong Kok, adjacent to Nathan Road and Mong Kok MTR Station. At the same time, this area is the hub of shopping, entertainment and business in Hong Kong. Many tourist hotspots are within easy reach and can be reached within 10 minutes on foot. On the other hand, we wholeheartedly provide a safe and reliable living environment, clean and hygienic, smart and complete supporting facilities, and strive to create a simple, comfortable and convenient living environment. Looking forward to your stay again, I wish you a happy life!
Jonathan
King Room With Garden View
Stayed in May 2024
Family
20 review
8.5/10
Very Good
Posted on Sep 15, 2024
Clean and decent enough. Pool on roof was good. Rooms were quiet and well appointed. Close to malls for food and the train to Disney resort.
Response from Property: Dear guest, Warmest greeting from Hilton Garden Inn Hong Kong Mongkok! We are happy to hear that you enjoyed your time with us. Our hotel would like to provide you with a pleasant stay with unique and convenient location, convenient and attentive service, warm and comfortable environment. Our rooftop pool offers great city views, and the 24-hour fitness center is perfect for keeping up your workouts while traveling. Our staff will always be there for you and we aim to be your home away from home where you can relax and have a great stay. We hope to see you again soon for another wonderful experience.
Ee Wan
Twin Room High Floor With Garden View
Stayed in Nov 2024
Family
8 review
6.0/10
Posted on Dec 30, 2024
Booked total of 3 rooms, manage to get early check in for one room however when I head down to the front desk at 3:30pm for my other two rooms there was at least 3 people in the line. There was two staff member and I was standing behind the mother and daughter who took a while to complete their check in. While I was waiting , there was this lady that appeared and started cutting into where I was waiting , right after the mother and daughter left the lady step up and the front desk staff served the lady even when I said I was standing there first and been waiting . The lady started talking loudly that I cut her lane and was there first . The front desk guy name Anthony didn’t handle the situation well, when I said I was here first , he told me he can serve both of us and replied me very rudely that he can go check cctv to see who’s telling the truth. As a Hilton honours diamond member who often stays in the Hilton group, this service level was really unacceptable, the lady was rude and loud and the staff actually served her cos she’s loud and spoke as if I was the one at fault. Room is relatively small and location is 10 mins walk to Langham place . I think there are better hotel options.
Response from Property: Dear guest! Thank you for staying at Hilton Garden Inn Hong Kong Mongkok! Please accept our sincerest apologies for the inconvenience caused to you during your stay. We have recorded your feedback and will make improvements to further improve the guest service experience to ensure smooth and thoughtful service for every guest staying in the hotel in the future. In addition, the hotel's deluxe sea view suite, with an area of ​​54 square meters, has a separate bedroom and living room. You can enjoy the charming view of Hong Kong Victoria Harbor on the exclusive terrace. we believe it will definitely meet your pursuit of room space. If you encounter any problems during your stay, please feel free to let us know so that we have the opportunity to continue to grow and improve. Thank you again for your feedback and wish you all the best.