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أحببت إقامتنا هنا كانت رائعة وسريعة في تسجيل الدخول ولقد أحببنا بالتأكيد المساحة في غرفتنا. النظافة كانت هائلة وسوف أقيم هنا بالتأكيد مرة أخرى. هذا هو فندقي المفضل حتى الآن! كان ملائماً للغاية وكان لدينا مساحة كافية للاسترخاء والاستمتاع ببعض التلفاز ومساحات التخزين مثل الكوخ والمحفظة. أنا مختار جدا مع أشياء معينة وقام هذا الفندق بتسجيل دخول جميع ملاحضاتي.

While for the first time ever we stepped into the lobby of the Staybridge we were amazed with how nice and well decorated this hotel was and after checking into our room we never realized that our nightmare would just begin. Our room key would not open any of the ext. doors for outside entry so we asked the clerk what was wrong and she said there was a problem with the door so she would have maintenance check it out and in the meantime she issued us a temp. key card that worked but it expired that evening and no longer worked and once again we got locked out while holding bags of groceries and merchandise from Walmart and we had to walk all the way around the bldg. carrying our stuff to come in thru the front entrance. Then, when I used the DOVE hand and face cream in the bathroom to apply to my body it had a horrible odor of being rancid and had to immediately wash it off. Angry, we decided to leave your hotel and spend the next 3 days at the Best-Western hotel next door, whereas we had no problems, issues or uncomfortable issues. Sadly, this was our very FIRST EVER stay at the Stay bridge Suites and most likely our last!

لقد شعرنا بخيبة أمل كبيرة في العموم مع هذا الفندق. على الرغم من أننا لسنا مطالبين للغاية أو شديدة الانتقاد، إلا أننا تراجعنا على عدة نقاط. لذلك ، حصلنا على غرفة مريحة ونظيفة مع جميع وسائل الراحة. بما أن السرير كان مريحا جدا ، كنا نشعر بخيبة أمل. الإفطار كان جيدا جدا. عند وصولنا تم إبلاغنا بضرورة عدم توفر حوض السباحة بسبب الصيانة. وذهبنا إلى غرفتنا، وللأسف تم تجهيز سرير الإقامة دون أن يلاحظ الموظفون الضيوف السابقون غرامة على المفروشات. عند وصولنا تم إعلامنا بأن حوض السباحة غير متاح، وذلك بسبب الصيانة. لا يتم إغلاق المغسلة في الغرفة، والحمام. كان لدي شعور غير سارة بالاستلقاء على الأواني المبللة. موظف الاستقبال أعطانا غرفة أخرى بلطف ، لكن دون تقديم اعتذار. بعد ذلك كان هناك عدة شروط غير مريحة صغيرة أخرى، مثل عدم وجود تكييف في الحمام، لا يوجد نعال للوافل أو أكواب عند الإفطار، وأكثر من ذلك.

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

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