مراجعاتLegacy Ottoman Hotel

رد من مكان الإقامة: Dear Rickey,Thank you very much for your kind review.At Legacy Ottoman Hotel, we take great pride in delivering exceptional service and experiences that leave a lasting impression. Your feedback is incredibly valuable to us, and we have shared it with the relevant departments to ensure continuous improvement.We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon.Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for your feedback! We're glad to hear your colleague was satisfied with the hotel environment and service. We look forward to welcoming you again soon!Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Özgür,Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. We're very sorry to hear about the issues with the room temperature, air conditioning, and water temperature, as well as the delay in providing the fan. This is certainly not the level of service we aim to offer.We also understand your concerns regarding the parking fee and regret that this added to your dissatisfaction. Your comments have been shared with the relevant departments so that we can take the necessary steps to improve our facilities and services.We truly value your input, and we hope you'll consider giving us another opportunity in the future to provide you with a much more pleasant experience.Kind regards,Guest Relations Legacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for sharing your experience. We are genuinely sorry to hear that your stay did not meet your expectations. We understand how important comfort is, and we sincerely apologize for the issues you faced regarding the room’s ventilation, the temperature of the indoor pool, and the overall experience.Your feedback is valuable to us, and we will address these concerns with our team to ensure future guests have a more comfortable stay. We hope you will consider giving us another chance in the future to provide you with the quality experience you deserve.Kind regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Aleksandr,Thank you for taking the time to share your thoughts with us. We’re happy to hear that you enjoyed our prime location, the breakfast, and the beautiful city view! However, we also appreciate your feedback regarding the condition of the rooms. We’re constantly working to improve and will take your comments into consideration as we plan for future updates.We hope to have the pleasure of welcoming you again and providing you with an even better experience.Kind regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Alazrak,Thank you for your kind feedback! We’re glad to hear you enjoyed our great location. We hope to welcome you again soon for another pleasant stay.Best regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! We’re delighted to hear that you appreciated the cleanliness, the beautiful environment, and the attentive service. Your satisfaction is our top priority, and we’re glad we could meet your expectations.We look forward to welcoming you back soon!Best regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Ilyas,Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re grateful for your support.We hope to welcome you back for another wonderful stay in the future!Best regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Suat,Thank you for sharing your feedback. We are genuinely sorry to hear that your experience didn't meet your expectations. Our goal is always to provide a warm and welcoming environment for all of our guests. Could you please let us know what specific aspects or interactions made you feel the service was unfriendly? We would love the opportunity to address any concerns and improve our hospitality moving forward.Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Rayan,Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that you plan to stay with us again. We can't wait to welcome you back for another won.Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for your feedback! We appreciate you taking the time to share your thoughts. If there’s anything specific you think we could improve or any suggestions for making your next stay even better, we’d love to hear from you. We hope to have the chance to welcome you again soon!Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for sharing your experience, and we’re truly sorry to hear that your stay didn’t meet your expectations. We take all feedback seriously and are committed to improving our services.Regarding the issue with the snacks, we’d like to clarify that we offer a variety of complimentary items as a welcome gesture, such as the fruit plate, which is provided to our guests upon check-in. However, some snacks, including those in the minibar and packaged items like gum,nuts and chocolates, are not included in the room rate and are charged separately. We apologize if this caused any confusion, and we will make sure to communicate this more clearly going forward.We also sincerely apologize for the cleanliness issues you encountered and for any misunderstanding related to the room rate. We understand how important cleanliness and transparency are, and we will take your comments to heart in order to improve in these areas.Thank you again for bringing this to our attention, and we hope you’ll consider giving us another chance to provide you with a more enjoyable experience.Best Regards,Guest RelationsLegacy Ottoman Hotel.

رد من مكان الإقامة: Dear Guest,Thank you for your feedback, and we’re truly sorry to hear that you experienced issues with your reservation and felt there was no response to your concerns. We understand how important it is to have timely and effective communication, and we apologize for any frustration this caused.Could you please provide more details on the specific issues you faced so that we can investigate further and ensure this doesn’t happen again? We truly value your business and want to make sure that all of our guests, including those you’ve reserved for, have a seamless and pleasant experience.Best Regards,Guest RelationsLegacy Ottoman Hotel.