Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

Everything was great! I booked and checked in last minute, yet still managed to secure a room for one night during peak season. Located in Bukit Bintang area and near to Jalan TAR. The bed was very comfortable, and the breakfast was good. However, the parking situation was inconvenient that you have to find it behind the hotel, and the area felt a bit scary.

My stay was marred by significant service shortcomings, primarily involving Front Office staff member Mr. Saiful during check in around midnight. Despite having a confirmed booking for a queen size bed room, Mr. Saiful(as shown my pic) insisted no such rooms were available and pressured me to accept a 2 single bed room instead. After I firmly declined, he reluctantly provided the room category I had originally booked. This raised concerns about transparency, as I later observed multiple guests checking in and confirming they had received queen osize bed rooms per their bookings. This inconsistency suggests either poor inventory management or deliberate dishonesty, which is unacceptable. A separate issue involved valet parking attendants: They repeatedly claimed the self parking lot was "full," seemingly to monopolize parking and pressure guests into paid valet services. Multiple guests were observed being turned away from self parking under questionable pretenses. On a positive note, the room itself was clean and functionally adequate, meeting basic expectations for comfort and hygiene. Recommendation for Management: Retrain staff on ethical service practices, particularly regarding room allocations and honest communication. Audit parking procedures to prevent coercive tactics by valet attendants. The lack of integrity in these areas overshadowed an otherwise acceptable stay.

可以的！還行吧

Awesome thanks to the trip.com

1 服務態度熱情友好：服務員面帶微笑，熱情地迎接每一位顧客，並用親切的語言與顧客交流，讓顧客感到温馨舒適。 專業知識豐富：服務員具備豐富的行業知識和產品知識，能夠準確地為顧客解答疑問，

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