The Westin Kuala Lumpur

Location of the hotel was excellent and a short walk to popular malls, but unfortunately the service fell short of expectations from any other Westin/Marriott hotels. We arrived early and were informed that our room assigned for the 27th floor wasn’t ready yet and assisted us to check in first and asked us to return around 1PM. However, when we came back closer to 2PM, a different staff member who seemed less welcoming than the rest assigned us to a room on the 22nd floor instead. While we didn’t mind the lower floor, since higher floor levels aren't guaranteed, we had requested not to have a corner room. Unfortunately, the room we were assigned was at the very end of a long hallway, the most “corner” room possible. We were eventually reassigned to a room on the 19th floor. Another issue we encountered was the long waiting time when we requested for their firmest pillow. It took over 20 minutes for the pillow to arrive, and it ended up being the softest one. It took another 10 to 15 minutes to get the correct pillow, that’s us waiting at least half an hour for a simple request. Overall it was still a great stay, but there could be improvement in their service.

房間挺大的，有客廳，書房，有廚房，廚房有餐具灶具，2個衞生間各自都有淋浴，主衞有浴缸，我們一家5口人完全入住不擁擠，酒店設施有點老舊了但是基本使用都沒問題，地理位置極佳，柏威年商場就在馬路對面太方便了！阿羅街及榴蓮兄弟都步行可達，周邊都很熱鬧都是商場，晚上馬路邊房間有點吵，睡眠不好的人需要提前跟酒店説“不要靠馬路的房間”我睡眠好所以無所謂，周邊網紅飯店也很多可以搜一下，基本吃喝買買買都非常便利，順便提一下早餐太難吃了！ 酒店門口服務還不錯到了就馬上行李幫手提下來送至房間，離開也會幫手抬上車👍

Everything is good !