The St. Regis Kuala Lumpur

I had high expectation prior to staying this hotel as it should be beyond 5 star hotel. After arriving the hotel later than expected, I would like to do quick check-in, dropping my luggages and having another meeting. However I was told to wait as there were other guests waiting for check-in. I don’t understand why they could have more check-in counters instead of 2 only. I came back later, everything was ok. I was asked whether I would like to have something to drink in my room and I asked for tea, and not delivered. In morning, I would like to have coffee in my room, unfortunately the coffee maker machine was out of order. I had to call butler for a mug of coffee. However, this issue was fixed during the day. Breakfast was ok but the place is crowded. After checkout, I requested a shuttle service to KL Sentral Station (actually it is walking distance), I was told it will be 10 minutes, again I have waited for 30 minutes until one of the staffs noticed and called the van. Overall the hotel was great but my experience with services from this hotel was far disappointed.

酒店很不錯，很新

Very nice one of the best in the city. Breakfast is top notch and staff is very attentive and professional

前台服務差

Our 4d3n in St Regis Kuala Lumpur was truly a luxurious stay, complete with top quality service from checking in, bringing us for a quick room orientation and daily house keeping until checking out. The breakfast also covers all the different cuisines and we were spoilt for choice. We definitely tried different things each day. The hotel is also located near Muzium Negara station which makes it easier for us to travel everywhere else by public. Thank you St Regis Kuala Lumpur for the impeccable experience and we look forward to bringing our loved ones back here to experience it as well.

I had a wonderful short trip stay at St. Regis KL. Staffs were friendly & helpful especially the butlers (Ryan & team), doormen & bellboys. Special shout out to concierge Izz & Aizat (can’t recall his exact name). They went the extra mile to assist in all possible ways. Spa therapist Haizan did an amazing facial. Housekeeping did a good job too. Room was super clean! Thank you :)