Pullman Lijiang Resort & Spa

酒店是一家全別墅型酒店，位於麗江市北部，距離玉龍雪山20分鐘車程，別墅院子裏就能看到北面的山，離束河古鎮特別近，過一個路口就到。酒店設計風格略帶納西味道，早餐品種多樣，住了兩天，菜品每天都會有不一樣的，米線味道不錯。別墅户型設計的挺好，預訂的是三卧別墅，每間都很大，都帶着獨立衞生間，配有浴缸。酒店有充電樁，汽車充電很方便。

This hotel is beautifully nestled in nature, harmonizing seamlessly with its surroundings. Walking along the trails thoughtfully laid out around the property, one can easily feel as though they’ve stepped into a world from the medieval era—or even earlier. It’s a unique experience, and one that will remain a treasured memory. Though some of the indoor facilities show signs of age, which is unfortunate, this too may be seen as part of the hotel’s charm—provided one isn’t overly concerned with modern polish. That said, certain inconveniences do exist. These appear to arise mostly in the "software" aspects of the experience—that is, service and hospitality. 1. The lack of friendliness at the front desk, coupled with poor English communication, was a consistent source of stress throughout the stay. That being said, the daytime staff who assisted with check-out were very kind and professional. 2. I don’t wish to comment on the variety or quality of the breakfast itself. However, one thing must be mentioned: I sincerely hope the staff refrains from sweeping the floors with a broom during breakfast hours. It is extremely uncomfortable—and frankly unpleasant—to watch someone sweeping right next to your table while you are eating. 3. I also hope the staff who first greet guests arriving by car can show a bit more warmth. For example, it is not appropriate for hotel staff to stand with arms crossed and merely nod in greeting when a guest approaches the entrance to catch a taxi. 4. The music selection at the grilled skewer corner is another point of concern. Loud retro dance music or poorly mixed EDM significantly detracts from the peaceful and refined atmosphere of this beautiful hotel, even disturbing the calm that guests come here to enjoy. This has turned into quite a long message. To conclude: our stay in the One-Bedroom Villa was undoubtedly memorable. The leisurely walks, the rare joy of waking up to birdsong, and the serene mornings filled with fresh air and stillness—all of these moments are etched in my memory. I sincerely hope the hotel will take small but meaningful steps to address these shortcomings, so that the truly special qualities it possesses may endure for years to come.

酒店過於老舊，衞生條件差，不換床單！！！床單上有很多黑點和不確定是什麼的污漬（血漬），用手摳不掉！ 牆壁上有硬了的鼻涕，乾濕分離的洗澡區會向廁所區漫水...... 酒店想用個伴手禮堵住客户的嘴！

設施：還好 衞生：好 環境：棒 服務：這次入住是一個非常愉快的體驗，前台Mia服務出色！辦理入住時還貼心提醒早餐時間和周邊設施交通便利,主動升級更舒心,這種對客人的關注和重視讓人感覺很舒服。

這次入住麗江鉑爾曼度假酒店體驗超棒！酒店隱於靜謐，納西風情建築與園林景觀相得益彰，推窗即景。房間寬敞舒適，設施高端齊全，床品柔軟助眠。Rita和kiki熱情貼心，從入住到離店全程細緻服務。早餐豐富多樣，周邊出行也便利，是度假放鬆的絕佳之選！

We got a great service, the property is very beautiful. Some facilities and amenities are a bit outdated and should get refreshment. I would recommend this property especially for the good service from the staff and the beauty of the grounds.