مراجعاتThe Clermont London, Victoria

رد من مكان الإقامة: Dear Guest,Thank you for your positive feedback. I am glad to hear you enjoyed the environment and found our location convenient. We truly appreciate your recommendation and look forward to welcoming you again soon. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your review! We hope to see you again soon. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Luochaoyuan,Thank you for your feedback! I am delighted to hear that you appreciated our convenient location, especially the direct access to Victoria Station. I am also pleased that you found our rooms and services to be of a good standard. Your comments are greatly valued and help us continue to provide a positive experience for all our guests. We look forward to welcoming you again in the future. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear CJW0663,Thank you for your review! I am glad to hear that you found our location at Victoria Station convenient for travel. We hope you had a comfortable stay and look forward to welcoming you again in the future. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback and for choosing to stay with us again! I am glad to hear that our location, particularly the proximity to Gatwick Airport, has been convenient for your visits. I also appreciate you bringing up the issue with the elevator access to the 5th to 7th floors. We understand that this could be an inconvenience, and we’re grateful for your patience. Please rest assured that we are constantly working to improve our guests' experiences, and your feedback is valuable as we strive to address such concerns. We look forward to welcoming you back for another stay and hope to ensure an even more seamless experience next time. many thanks, Natasha

رد من مكان الإقامة: Dear Guest,Thank you for your feedback! I am glad to hear that you enjoyed the location. We look forward to welcoming you again in the future and appreciate you considering us for your next visit. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! I am thrilled to hear that you enjoyed your stay with us. It's great to know that you found the room clean, the bed comfortable, and the breakfast to your liking. My team works hard to ensure our guests have an exceptional experience, and your kind words are truly appreciated. We look forward to welcoming you back soon. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your kind feedback! I am glad to hear that our location was convenient for your travels and that you found the daily replenishment of water and snacks helpful. We strive to offer a comfortable and convenient experience for all our guests, and I appreciate you sharing your positive experience with us. We look forward to welcoming you again in the future. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Chuwaizouzou,Thank you for taking the time to share your feedback. We’re always thrilled to hear from guests who have such a unique perspective on our services. We're sorry to hear that the absence of complimentary water slippers and the condition of the room didn’t meet your expectations this time. While we strive to provide a variety of amenities, it seems there may have been a misunderstanding regarding their availability in the room, and we're always happy to fulfil such requests promptly. Regarding the refrigerator and snacks, we truly appreciate your comments. We will be sure to pass on your thoughts to our team so they can reassess what is offered. As for the hotel’s size and layout, it’s certainly a charming and historic property, which some guests find to have character and charm, while others may find it a bit less convenient when it comes to navigating between floors. We will certainly take your feedback into consideration as we work to continue improving. We’re grateful that you gave us another opportunity to host you, and we sincerely hope your future stays exceed your expectations. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback. I am sorry to hear that you were not satisfied with the service during your stay. Providing excellent customer service is a priority for us, and we would appreciate any further details on what could have been improved so that we can make the necessary adjustments. We hope to have the opportunity to better serve you in the future. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your detailed review. I am thrilled to hear that you found our location convenient for travel and enjoyed the nearby amenities, including the various restaurants and supermarkets. It’s also wonderful to know that you found the room spacious and the bed comfortable, as well as appreciated the hotel's appearance and the enthusiastic service from our team. I appreciate your feedback on the breakfast and will consider offering a broader variety to cater to different tastes. Additionally, we value your input regarding the bathroom features and will certainly look into improvements for the water retaining glass and the shower head position. Thank you again for your recommendation, and we hope to welcome you back for another stay in the future. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Guest,Thank you for your feedback. I am delighted to hear that you found the room cosy and well-equipped. It's great to know that you enjoyed the daily snacks and appreciated the convenient transportation options nearby. We take pride in offering easy access to a variety of local amenities, including the supermarket and Korean market, to enhance your stay. I am also pleased that the complimentary instant noodles were a thoughtful touch. We look forward to welcoming you again soon. many thanks, Natasha - General Manager

رد من مكان الإقامة: Dear Kitty_qj,Thank you for your review! I am pleased to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha - General Manager