Executive Residency by Best Western Nairobi

The food was exceptional, the service was stellar, and the accommodations exceeded expectations. The neighbourhood is safe, walkable, and conveniently located. The suite was spacious, spotless, and very well-equipped. I can't say enough good things about my stay.

lives up to the name Executve Very Clean and secure and enjoyed our short stay.

It's clean, safe and classy.

Our family stayed recently in a 2 bedroom apartment for 2 weeks. Overall a great stay, room was spacious and well maintained with two separate bedrooms both with en-suite shower rooms, a living room/dining room and kitchen as well as separate utility room and guest toilet. Utility room had a washer dryer and ironing/ironing board which was very handy for our stay. Kitchen was fully equipped including oven, hob and fridge freezer. House keeping was great, always cleaning the room well and also delivering several large bottles of still water everyday. Location on Riverside Drive was quiet and away from some of the Nairobi hustle and bustle. Two separate gate entrances one at the front of the hotel which seemed to be for dropping and picking up, though also several cars where parked there especially at the beginning of our stay, the second gate leads to the basement where there was plenty of parking. Staff generally very friendly, though some of the gate security staff especially those at night (possibly employed by another security company) we found a bit abrupt and could perhaps do with some customer service training (it must be noted, some were great though). We ate several times at the roof top restaurant and room service (tray charge a very reasonable 500 KES). Food was always great quality and reasonably priced. Free WiFi, easy to connect and sufficient for sending emails/web browsing. We felt the hotel offered value for money and we would happily return when next in Nairobi.

Great customer service.

Very pleasant stay at the Executive Residency by Best Western at Riverside Drive, Nairobi. Spacious rooms, professional staff, great service, and conveniently located near supermarkets and restaurants. The great hospitality offered by the staff really made our stay here, so once again thank you to Eve, Faith, George, Sam and all the others! :)