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For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK. When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't). When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean. In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you. The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice. Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.

The hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered. The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days! Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.

There was a double booking on our booked apartment but the customer service offered us another similar property which was cozy and clean. The beds were comfy, the bathroom was big and clean. We had a good night sleep in a stormy weather outside. Location was central. There was £100 online payment of deposit before sharing the self-check details, which has not been returned yet. I hope, it will be resolved soon.