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Arrived after a 4 hour delay on our train, when we told desk staff they where very helpful even gave us a complementary drink. All areas we used where very clean. We had a low level Queen room i thought it was a bit small and basic for the price we paid (£180) 2chairs desk big tv and bed. No view except the wall of the street.I was awake from 6am as room was under dining area and I think kitchen could hear banging and chairs scraping the floor. We where both very disappointed with breakfast.. The full English just wasn't! Scrambled egg, sausage bacon grilled tomato and hash brown and beans poor quality products and hash browns and tomes had run out a waite was over 5mins with rest of food going cold on plate. So did with out. Cold meat and cheese !!! Processed ham and cheese tasteless...what happend to local products? Staff where lovely at all times and located close to station

一棟小別墅，房間整潔乾淨，很温馨安靜，服務很好很熱情，我們住3樓，沒有電梯，行李箱都是店家幫拿上房間的，停車也算方便。周住環境不錯，出行也方便，沿河邊步行20分鐘邊觀景過走很快就到達鬧市區的旅遊景點，唯有早餐很貴。一天兩晚還算是愜意的體驗吧。

Really comfortable Hotel…such a big room if compare to other hotel, with the big terrace that you can enjoy the view of the river. Also, it's not too far to walk from the train station as we didn't drive into York. It is within walking distance of York's main attractions such as the York Minister and The Shambles. The staff are nice and this is a good choice if you plan to visit York.

Room was good, loved that the leisure centre was open till late so could get time at the pool and jacuzzi even after sight seeing. Breakfast was great, nice continental selection, and a picturesque view from the restaurant. Staff were very friendly and attentive. A potential improvement could be the hot water control in the shower - ours was a Deluxe room with bath. The temperature was either scalding hot or ice cold - there was no in-between.

I stayed at the DoubleTree by Hilton York for a short visit and, while the location was reasonably convenient, the overall experience fell short of expectations for a Hilton-branded hotel. I was upgraded to a room located across the car park from the main building, accessed via stairs and without central heating. Instead, the room relied on standing portable heaters, which wasn’t ideal — especially given the wet weather and the need to walk outside to reach the room. The room itself felt quite tired and dated, with noticeably creaky floorboards both inside the room and from neighbouring rooms, which made it hard to fully relax. The location is decent enough, but if you’re travelling by public transport there are better areas of York to stay in that offer easier access and a nicer overall setting. I didn’t try the breakfast, as there are plenty of good local options nearby, which I enjoyed instead, so I don’t feel I missed out. One small disappointment was that coffee wasn’t available outside of breakfast hours. Overall, with so many good accommodation options in York, I’m not likely to stay here again.