ذا سانت ريجيس شينزين باوان

無論是環境還是服務都很好，有任何問題都能及時處理。下次來還會選這家酒店入住。

An Unforgettable Stay with Exceptional Service Our recent stay at your hotel was nothing short of phenomenal, largely thanks to two incredible staff members. From the moment we arrived, Joshua Zhang at the front desk made us feel incredibly welcome. He was exceptionally attentive, patiently answering all our questions and meticulously arranging the perfect room for our needs. His professionalism and warm demeanor set a wonderful tone for our entire visit. The excellence continued with our butler, Luna. Her service was the epitome of thoughtfulness and genuine care. She anticipated our needs before we even expressed them, offering insightful recommendations and ensuring every small detail was perfect. Her attention to detail and the effortless grace with which she attended to everything made us feel truly pampered and valued. It’s this level of personalized, heartfelt service that is so rare to find. The combination of Joshua’s seamless arrival process and Luna’s unparalleled, attentive hospitality throughout our stay created an unforgettable experience. They are a true credit to your hotel and the reason we will not only return but will wholeheartedly recommend your property to all our friends and family. Thank you for such a wonderful and memorable visit

Heartful thank you to Oscar Dear Management of St. Regis I am writing to express my sincere gratitude for the exceptional service provided during my recent stay at your hotel. Specifically, I would like to commend Oscar from the front desk for his outstanding professionalism, attentiveness, and genuine commitment to ensuring a memorable guest experience. Upon check-in, Oscar greeted me with warmth and efficiency, setting a positive tone for my stay. During check-out, he took the time to kindly ask about my experience and listened attentively to my feedback. When I mentioned a minor issue, he promptly addressed it with great care and resolution. Additionally, his thoughtful gesture of presenting a teddy bear as a gift truly touched me and significantly enhanced my overall impression of the hotel. While my stay was mostly pleasant, there were two minor incidents that could have impacted my experience. First, there was a misunderstanding with the concierge team regarding courier delivery services. Fortunately, the butler quickly stepped in, understood my needs, and made an exception to assist me. She also patiently explained the reasons behind the policy, doing so in such a polite and comforting manner that I truly appreciated. Secondly, there were no universal sockets compatible with UK plugs, my laptop ran out of battery but I had to reply an email via that laptop. I contacted the butler for a converter, after over 10 minutes, one was provided but no way to plug to the wall socket. I called the butler again, then it took nearly an hour for the housekeeping team to find a suitable power *****. I acknowledge that, as a guest, I should have been better prepared, and I understand that such situations can sometimes be beyond the hotel’s immediate control. Or maybe my expectation to the butler team is far over. Despite these small setbacks, Oscar’s efforts during check-out completely eased my frustrations and left a lasting positive impression. His dedication to guest satisfaction is truly commendable, and I believe he is a valuable asset to your team. I hope this feedback reaches the appropriate channels and that Oscar receives the recognition he deserves. Thank you once again for a wonderful stay, and I look forward to returning to the St. Regis in the future.

Hotel is new, nice design, every staffs are so nice and very helpful. Swimming pool also good. My son very like the hotel and will come again.

Good service overall with good quality  breakfast.

Luxurious hotel with friendly and professional service. Just that maybe it’s packed over weekends so some room service is delayed. Overall the stay was very pleasant and classy.