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التقييمات الموثوقة
الموقع9.4
المرافق9.3
الخدمة9.5
النظافة9.4
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Ediss
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول يوليو 2025
مسافر منفرد
14 تقييم
10/10
متميز
تم النشر في 25 أغسطس 2025
Impressive hotel and service, Thanks to Stella who helped me to arrange everything and the other staff who gave me a souvenir while check out..
ترجمة
رد من مكان الإقامة: 親愛的客人您好!非常感謝您費心的為我們做了滿分好評,感動不已鴨,有時候,一條好評,對我們來説意義非凡,它足以證明也肯定我們的努力付出,得到了認可!細細讀完客人您的點評,看到您的讚美,我們都樂的嘴都合不攏了呢,再次感謝感謝,也特別感恩遇到客人您, “君問歸期未有期”不知您何時再來,小兔的小夥伴們非常期待您的再次光臨。 再次致謝!
مستخدم نزيل
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول أغسطس 2025
أزواج
4 تقييم
10/10
متميز
تم النشر في 25 سبتمبر 2025
Clean and neat.
Lobby is cozy and spacious, good place to just chill have coffee while waiting for friends to be ready to head out.
Room is cozy, clean and spacious.
Breakfast is good, buffet style. East and west cuisine.
Hotel staff is friendly, polite, helpful and professional.
Location is near to metro station and the old town nearby. Lots of restaurants, eateries and convenience store nearby.
Always stay at this hotel whenever have to visit xi'an.
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you very much for your perfect score! We are truly delighted to see your positive comments on the comfortable atmosphere in the lobby, the clean and spacious guest rooms, the complimentary Chinese and Western breakfast, and the service provided by our staff. Your encouragement is the greatest motivation for us to keep moving forward.Best regards, It is an even greater honor to be your preferred choice every time you visit Xi'an! Our hotel is close to the subway station and the old town, surrounded by numerous restaurants, snack bars and convenience stores. We hope to provide you with great convenience for your travel and dining. We have shared your praise with all our colleagues. We are all looking forward to providing you with a warm and welcoming experience again when you visit Xi'an next time. Wish you a happy life!
KRichard
غرفة سمارت (سريرين)
تم التسجيل الوصول أغسطس 2025
مسافر منفرد
6 تقييم
8.0/10
جيد جداً
تم النشر في 17 نوفمبر 2025
Friendly and helpful staff. Nice room. Good shower pressure. Would be nicer if have more movies on tv. Overall happy with stay.
ترجمة
رد من مكان الإقامة: We've received your 4-star rating! We are especially grateful that you chose us again. Although we have received your approval, we are also reflecting on the reasons why we didn't achieve a perfect score. If you have any suggestions for improvement in details, please feel free to give us feedback at any time after your departure. We will optimize and adjust as soon as possible to strive to be your perfect choice in your heart. Looking forward to meeting you again!
Sky Arrow
غرفة سمارت (سرير مزدوج)
تم التسجيل الوصول مايو 2025
مسافر منفرد
21 تقييم
9.5/10
مميز
تم النشر في 28 يونيو 2025
Came back here after changing my plans in Xi'An and found the same good environment I had the days before. I met another great person at the front desk who was very friendly as well. The only downside is that they only have one elevator available for guests and during breakfast time waiting for the elevator could be longer than most hotels.
However for the price it is really worth it, a great deal indeed.
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for choosing our hotel again and taking the time to share such a sincere review! We are truly delighted to know that you continue to appreciate our hotel environment and that our front desk colleague's service made you feel comfortable. Your kind words have been passed on to the colleague immediately, and we believe this recognition will fill him with motivation.We sincerely apologize for the longer waiting time during breakfast hours due to the insufficient number of elevators. Your feedback has pointed out a clear direction for our improvement. We have already started optimizing the elevator dispatch plan, and in the future, we will try to shorten the waiting time and reduce your inconvenience by guiding staggered peak hours and adding temporary instructions.Receiving your comment that our hotel is "super cost-effective" is the greatest compliment to us! The ancient charm and lively atmosphere of Xi'an always make people reluctant to leave. We look forward to creating more surprises for your journey with better service and attention to details when we meet again next time. Please feel free to contact us if you have any needs. Wish you all the best and hope to see you often!
Joyful tourist
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول مارس 2025
أزواج
38 تقييم
9.0/10
رائع
تم النشر في 10 مايو 2025
Overall not a bad experience, downstairs is the MRT station, bakery, fast food and convenience stores just nearby. Local eatery (restaurant) just downstairs of the hotel.
Xi-an is a crowded city, especially in the city centre, hence staying near MRT to have the option to take MRT around is a wise choice.
ترجمة
رد من مكان الإقامة: 親愛的客人,我們真誠地感謝您選擇入住我們的酒店,並抽出寶貴的時間與我們分享您的住宿體驗。我們很榮幸知道您給您的住宿評了4.5分,但我們也有點遺憾。我們始終致力於為每位客人提供細緻入微的服務和舒適宜人的住宿環境。您給予的4.5分認可温暖了我們的心,同時也提醒我們仍有改進的空間。我們將仔細總結我們服務中的不足,不斷優化細節,努力為您和更多的客人帶來更完美的體驗。我們期待將來有機會再次為您服務,展示我們的成長和奉獻。祝你生活幸福,萬事如意!
Sonya Stenbok
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول مارس 2025
أزواج
11 تقييم
10/10
متميز
تم النشر في 13 مايو 2025
Very nice hotel! Outstanding location, metro is 200 meters away from the hotel entrance. Guys at the front desk were very helpful (not speaking English but the translators help a lot), the room was sufficient in size, clean and cozy. Had to rebook the hotel because the other one did not have a fridge, but this did.
Enjoyed the breakfast with nice variety of dishes, not much meat but tasty. Coffee machine with ok coffee.
Overall great experience, the only downside was the smart system, which turned everything on including the tv and all the lights each time you come into the room. And it also switched on the dim light in the bathroom when waking up to pee. Not great for melatonin production.
ترجمة
رد من مكان الإقامة: Dear guest,We sincerely appreciate your choice to stay at our hotel and for taking the precious time to share your accommodation experience with us. We are always committed to providing every guest with meticulous service and a comfortable and pleasant stay environment. Your five-star rating has warmed our hearts, and it also reminds us that there is still room for improvement. We will carefully summarize the shortcomings in our service, continuously optimize the details, and strive to bring a more perfect experience to you and more guests.We look forward to the opportunity to serve you again in the future and demonstrate our growth and dedication. We wish you a happy life and all the best!亲爱的客人,我们真诚地感谢您选择住在我们酒店,并抽出宝贵的时间与我们分享您的住宿经验。我们始终致力于为每一位客人提供细致周到的服务和舒适愉快的住宿环境。你们五星的评价温暖了我们的心,也提醒我们还有提升的空间。我们将认真总结服务中的不足,不断优化细节,努力为您和更多的客人带来更完美的体验。我们期待在未来有机会再次为您服务,展示我们的成长和奉献精神。祝你生活幸福,万事如意!
مستخدم نزيل
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول أغسطس 2025
مسافر منفرد
5 تقييم
10/10
متميز
تم النشر في 13 سبتمبر 2025
Excellent rooms, very clean and modern. Great location.
ترجمة
رد من مكان الإقامة: 親愛的客人您好!非常感謝您費心的為我們做了滿分好評,感動不已鴨,有時候,一條好評,對我們來説意義非凡,它足以證明也肯定我們的努力付出,得到了認可!細細讀完客人您的點評,看到您的讚美,我們都樂的嘴都合不攏了呢,再次感謝感謝,也特別感恩遇到客人您, “君問歸期未有期”不知您何時再來,小兔的小夥伴們非常期待您的再次光臨。 再次致謝!
مستخدم نزيل
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول أغسطس 2024
عائلة
14 تقييم
10/10
متميز
تم النشر في 20 سبتمبر 2024
Excellent location and the hotel reception very helpful. I will come back again if we ever come back to Xian.
ترجمة
رد من مكان الإقامة: Tiangan Mountain is far away and in the twilight, Mingjun is looking forward to returning, although he is afraid of a moment of difficult road, he does not dare to leave in the slightest, you and I meet and smile, thanks to a piece of praise.
مستخدم نزيل
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول نوفمبر 2024
أزواج
2 تقييم
10/10
متميز
تم النشر في 5 ديسمبر 2024
Excellent hotel, nice and clean, we arrived early and we can do our check in, plus we get an upgrade on our room, breakfast was seated and Chinese, really good
ترجمة
رد من مكان الإقامة: Dear guests, thank you for your recognition of our hotel, I am glad to see your praise for the quality of the hotel's service, the breakfast of the rabbit is a buffet, there are sixty or seventy types of meals for the guest officer to choose, the rabbit especially recommends the guest officer to taste our beef noodles and handmade wontons, and the rabbit family will have Xi'an special snacks every day, such as, meat sandwich bun, Zhen cake, oil tea, etc., our hotel is the whole house intelligent guest control voice assistant coverage, you only need to call "hello, rabbit", you can easily help you turn on or off the room lights, Curtains, TVs, etc., your feelings and satisfaction are the greatest affirmation of us! We will continue to work hard! Fengdu, your home during your journey, we will meet next time~~
Ron (Aus)
غرفة سمارت مريحة (سرير مزدوج)
تم التسجيل الوصول أكتوبر 2024
أزواج
5 تقييم
9.5/10
مميز
تم النشر في 28 نوفمبر 2024
Less than 10m walk from exit A of the metro. The hotel was conveniently placed to travel to Xi’an’s attractions. A business style hotel with expansive western and eastern style breakfast. Room had all the amenities. Shower was great. Recommend boosting wifi.
ترجمة
رد من مكان الإقامة: Dear guest: First of all, thank you for informing us of the issues you encountered during your stay at this hotel. Unfortunately, we did not meet your expectations. Please allow us to express our sincerest apologies to you. We hope to have the opportunity to provide you with better service in the near future.
مستخدم نزيل
غرفة سمارت (سرير مزدوج)
تم التسجيل الوصول نوفمبر 2023
أزواج
5 تقييم
10/10
متميز
تم النشر في 2 يناير 2024
Perfect place to stay in Xi An!
ترجمة
رد من مكان الإقامة: See the guest officer's love for maple ferry heart has so a little bit of pride... Thank you very much for the recognition and love of Rabbit and family service, thank you for your support and love! Thousands of words but your satisfaction, because every guest's happy smile, for us is an encouragement and support, the rabbit will cherish and continue to work hard!
GordonC
غرفة سمارت (سرير مزدوج)
تم التسجيل الوصول نوفمبر 2023
أزواج
6 تقييم
7.5/10
تم النشر في 18 يناير 2024
We stayed here for 6 nights, I arrived at the hotel around 1:45pm and showed my check-in voucher to remind the front desk male staff that we had a free room upgrade but he said nothing
But we were given a dead end room. Only just a 30 minutes we stayed in the room, we found it seemed like someone had bang the door very loudly and after this happened 3 times we decided to leave , so we contacted the front desk staff to ask for a room change and they said if want to change room have to wait, we waited until around 4pm then the staff brought us to the other room. The room smelled of cigarette smoke. The carpet was so dirty. Room AI xiaotoo and a short-haired lady cleaner are friendly and helpful in this hotel . The location is very close to the subway and the city wall, the breakfast many variety
ترجمة
رد من مكان الإقامة: Seeing the guest officer's comments, the rabbit is indeed very sorry, this time failed to bring you a good experience, thank you for your valuable comments, we will notify the relevant departments to make rectifications immediately, and ask the guest officer to give us a chance to change, the rabbit will be very satisfied with you. Little Rabbit looks forward to your visit again and gives Little Rabbit a chance to apologize in person!
مستخدم نزيل
Family Children's Roo
تم التسجيل الوصول مايو 2024
رحلة مع الأصدقاء
16 تقييم
10/10
متميز
تم النشر في 19 يونيو 2024
We had a nice stay without problems. Good position.
ترجمة
رد من مكان الإقامة: 感謝您對小兔的認可,咱們家地理位置優越,出地鐵口就是酒店,出行非常方便。您用善意的心去理解和包容温暖了小兔的心房,世界如此之大小兔很幸運能與您相遇,四季輪迴,歲月流轉,願着一切驀然發生的美好,都能在之後的日子裏化為力量促使小兔越來越好,小兔希望您萬事順遂,開心健康,期待與您下次的相遇!
مستخدم نزيل
غرفة سمارت (سريرين)
تم التسجيل الوصول أغسطس 2023
عائلة
12 تقييم
10/10
متميز
تم النشر في 6 نوفمبر 2023
Good location next to the city walls of Xian in walkable distance
Very nice stuff and modern furniture
ترجمة
رد من مكان الإقامة: See the guest officer's love for maple ferry heart has so a little bit of pride... Thank you very much for the recognition and love of Rabbit and family service, thank you for your support and love! Thousands of words but your satisfaction, because every guest's happy smile, for us is an encouragement and support, the rabbit will cherish and continue to work hard。
مستخدم نزيل
Enjoy Suite (Bathtub)
تم التسجيل الوصول نوفمبر 2024
عائلة
14 تقييم
7.5/10
تم النشر في 17 يناير 2025
Good services
ترجمة
رد من مكان الإقامة: 每個城市總有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都會有他們甜美而温馨的回憶,希望西安鐘樓楓渡酒店會是您最温馨獨特的那一個,願以後的旅途能一直伴您同行,小兔也會做的越來越好,期待與您下次的相遇。