Mercure Xi'an Longshouyuan Daming Palace Hotel Reviews
Mercure Xi'an Longshouyuan Daming Palace Hotel
Unit 3 of Area B, Shenglong Plaza, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
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Guest Reviews of Mercure Xi'an Longshouyuan Daming Palace Hotel
9.6/10
Excellent
3027 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(3027)
Positive reviews(3004)
Reviews with photos/video(260)
Classy environment(212)
Delicious breakfast(202)
Easy to get around(195)
Friendly front desk staff(177)
Large rooms(174)
Convenient for shopping(68)
Close to metro(64)
Has play area for children(6)
Negative reviews(23)
Richard
Deluxe Room (2 Beds)
Stayed in Sep 2024
Family
5 review
10/10
Outstanding
Posted on Oct 16, 2024
Good hotel and location, 2 x double beds in room, was very dusty from weather conditions with window left open in room. Air conditioner was limited to 23 degrees so very warm in room which made it uncomfortable to sleep
Response from Property: Hello dear guests! Thank you very much for your review and sorry for the inconvenience caused by your stay. If you have any questions during your stay, you can contact the front desk, we will do our best to coordinate and solve them for you, and wish you a happy life!
Guest User
Queen Room
Stayed in Feb 2024
Family
6 review
10/10
Outstanding
Posted on Mar 31, 2024
Large room with huge bathroom. Good view. Great location. Very happy with our stay here.
Response from Property: 生活就像一場浪漫的旅行,願您一路繁花似錦,念念不忘的是小美,恭候您的再次光臨!
Anonymous User
Superior Queen Room
Stayed in May 2024
Couple
9 review
6.0/10
Posted on Jun 10, 2024
No English speaking staff ~ modern hotel and good environment
Response from Property: Dear guests, we are very sorry to bring you a bad experience, the hotel has downloaded the translator for each employee to facilitate communication with foreign guests, and look forward to your next stay.
Norman
Honorable Double Bed Room
Stayed in Dec 2023
Family
33 review
5.5/10
Posted on Mar 17, 2024
The staff is not very friendly. We arrived late at the hotel, they told us that our room was not available anymore, although we’ve already paid for it.
Response from Property: Dear guest, Thank you very much for taking the time to review your recent stay with us. We are very sorry for the problem when you checked in. Your room was reserved for you. However, there are some mistakes in the check-in process, and then we will strengthen the training of the front desk staff's business skills. We look forward to your next visit, let us bring you better service!
Anonymous User
Superior Room (2 Beds)
Stayed in Feb 2024
Business traveler
43 review
8.5/10
Very Good
Posted on Mar 6, 2024
It’s very good price and good place.
Response from Property: 尊敬的賓客您好!非常抱歉小星沒有給您帶來完美的入住體驗,酒店準備了多種不同佈局的房型以供客人選擇,希望我們真誠服務能夠帶給您愜意的體驗,小星真誠的期待您的再次光臨!
Guest User
Superior Queen Room
Stayed in Jul 2024
Family
1 review
10/10
Outstanding
Posted on Aug 29, 2024
Nice trip!
Response from Property: Simple words, warm happiness, and looking forward to your next visit
Norman
Deluxe Room (Double Bed)
Stayed in Dec 2023
Family
33 review
6.0/10
Posted on Mar 23, 2024
Hotel is ok
Response from Property: Distinguished guests, hello! Thank you very much for your review. We insist on winning repeat customers with good service. We look forward to seeing you again! If you are satisfied, please give us 5 stars!
Guest User
Superior Room (2 Beds)
Stayed in May 2025
Other
3 review
10/10
Outstanding
Posted on Jun 11, 2025
The room environment is very good, the location is very convenient, and the minibar also has three drinks. For a room of this price, it is still worth it. The laundry room is well received as always👍
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Response from Property: Dear guest: Hello! Thank you for choosing Mercure Hotel and sharing such a detailed stay experience! Your all-round recognition of "environment, location, mini bar, laundry room" makes us deeply feel that every detail you see is adding points to the comfort of the journey~ Your "consistent good reviews" make us feel warm. It is an honor for Mercure to be your "trustworthy" choice on the journey! Looking forward to meeting you again, Mercure Hotel will always protect your journey with details! I wish you a smooth life and come often~
Anonymous User
Superior Room (2 Beds)
Stayed in Mar 2025
Family
28 review
10/10
Outstanding
Posted on Apr 6, 2025
People from northern Shaanxi like to stroll around Xi'an when they have nothing to do. Since the elderly live in Shenglong Square, most of their activities in Xi'an are near Shenglong Square. I noticed this Mercure in Shenglong Square when it was just renovated. In the past two years, I have basically stayed at the Mercure Shenglong Square when I went to Xi'an. First of all, the transportation is very convenient. The Mercure Hotel is located on the side of Weiyang Road. If you want to take the subway, it is just between the two subway stations of Daming Palace West and Longshouyuan on Line 2. You can walk to any of the above subway stations in 10 minutes. There are all kinds of delicious food gathered in Shenglong Square next to it, and you can't finish it at all. The room is very large and well-equipped. The small refrigerator also gives away drinks. The bed in the double room is very large, and it is not crowded at all with children. The breakfast is very rich, with a wide variety of dishes, and the little guy eats very happily every time. I will continue to stay next time I come.
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Response from Property: In a perfect journey, there is always unexpected warmth and touching moments. We are happy to provide you with warm and thoughtful service. Your satisfaction is the biggest motivation for us to move forward. Xiaomei believes that guests are family members, and we want you to feel like you are back home every time you travel. Caring, thoughtful, caring and warming your family are the most sincere gifts Xiaomei gives you. I hope to see you again!
Guest User
Queen Room
Stayed in Jan 2025
Business traveler
14 review
10/10
Outstanding
Posted on Mar 2, 2025
I have always stayed at Mercure, and the experience at Longshouyuan in Xi'an is even better. From check-in to check-out, I can feel their care and thoughtfulness throughout the whole process. The housekeepers will carefully clean the room every day, and they will provide corresponding services and adjustments according to your habits and preferences. No matter where you meet them in the hotel, they will greet you warmly, which really makes us feel particularly comfortable and warm when we are away on business for a long time. The brother and sister at the front desk are also very attentive to the service, and they patiently explain the hotel situation and room location. Check-in and check-out are very fast. The breakfast is also very rich, and it can be delayed to 10:30 on Saturdays and Sundays, which is great. I want to sleep longer on weekends. In short, this hotel is completely worthy of five-star praise.
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Response from Property: Dear guest, hello! Thank you very much for taking the time to share your stay experience. We are very happy to know that you had a great time at Mercure Xi'an Longshouyuan! Your satisfaction is our greatest motivation, and it is our honor to provide you with considerate service. From room cleaning to personalized service, from the warm greetings of the staff to the patient explanations of the front desk, we have been committed to creating a warm and comfortable stay experience for every guest. We are also very pleased to know that you are satisfied with the breakfast and weekend late check-out services. We hope that these details can add a sense of ease and comfort to your journey. Thank you again for your five-star praise and sincere feedback. Your recognition will inspire us to continue to work hard to bring better services to every guest. Looking forward to your visit again, I wish you a happy life and a smooth journey!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Business traveler
44 review
10/10
Outstanding
Posted on Feb 23, 2025
Friendly service, clean and hygienic room, quiet and spacious room, rich breakfast, good location, complete surrounding facilities, free parking and children's entertainment area. It is the first choice for business travel. I will choose this hotel next time.
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Response from Property: Only craftsmanship can live up to the love, and only Xiaomei can live up to the expectations. We are willing to continue to walk with you, wandering through spring, summer, autumn and winter, and welcome the most dazzling leaps as always. You have a special meaning in Xiaomei's heart, and you are welcome to come often!
Guest User
Superior Queen Room
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 10, 2025
The hotel was clean and nice.
The location is also good. There are 3 shopping malls nearby.
However, since Chinese food doesn't suit me, there was nothing to eat for breakfast.
But I still had fun and left.
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Response from Property: We are delighted to be recognized by you, we will continue to move forward with this trust, always ready to provide quality service to each guest, and look forward to your visit again!
Guest User
Deluxe Room (Double Bed)
Stayed in Jan 2025
Family
5 review
10/10
Outstanding
Posted on Feb 9, 2025
Very good
clean and hygienic
quiet air conditioner
good service
complete facilities
comfortable environment
spacious room
plenty of water
various breakfasts
windows are opaque
downstairs is a shopping mall
full air conditioning and heating
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Response from Property: These words may seem simple, but they are full of trust, a steady happiness, and a sense of accomplishment that cannot be taken away or erased by others. The years are peaceful, and Xiaomei will accompany you through every sunny tomorrow.
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
6 review
10/10
Outstanding
Posted on Feb 6, 2025
I brought my children to Xi'an for a trip. The front desk service was very good and the children were very happy. I often travel on business and staying in a hotel like this really makes me feel very comfortable. I will stay at your hotel next time I come to Xi'an. Thank you for the enthusiastic and sincere service of the hotel staff, which made our trip to Xi'an worthwhile.
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Response from Property: We are pleased and happy every time you have a pleasant stay. Your praise and your evaluation deeply move us. We sincerely wish you a happy day every day!
Xiangxiananhaizi
Superior Room (2 Beds)
Stayed in Dec 2024
Family
3 review
10/10
Outstanding
Posted on Jan 25, 2025
The room is spacious and bright, the service attitude is good, and we upgraded the room type for free because we have children. The location is also very good, and the attitude of the lady at the front desk is particularly good. In short, it is very good!
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Response from Property: 您就是我心中的棉花糖,甜蜜的夢鄉~親愛的客官,能讓您為我們做出這樣的評價,我們真是開心的不得了呢,希望下次入住能給您帶來更好地體驗,祝您生活愉快!