مراجعاتPullman Kuala Lumpur City Centre Hotel & Residences

Room was very small & front desk service always no answer. Room facing construction (no view). Swimming pool lack of maintenance (super disappointed). Someone tried to open our door twice (lucky we double lock internally). We just checked in around 11am & housekeeping came around 5pm to clean our room despite the DND button was on. Super disappointed during our stay.

Room is big with bathtub and is dated. Breakfast is good as it reflects local culture. However, when long stay above 3 days. Things seems abit too local and services tends to be abit iykyk.

Keren

The staffs not welcoming. From doorman to housekeeping. No smile or greetings. When we came bsck n car stopped infront, no One assist to open the door even when we are having difficulty coming out!  Housekeeping did not clesn room well n failed tp replenish tea/coffee bags! Buffet breakfast was good spread. Hot delicious croissants! Tasty malay kueh. Concierge was good though on our last day 25/6/25. Location is v gpod, about 5mins walk vis bsnysn tree connector next door to pavilion.

非常好的酒店，近周邊商場

非常非常糟糕的體驗，避雷吧！頁面寫着24年裝修的，實質是零幾年的裝修。又舊又破又醜，地毯一股濃濃的異味！給酒店前台反饋，傲慢無禮，踢皮球！ 整個行程完全被這個酒店給毀了！

My trip to the luxurious Pullman Hotel in Kuala Lumpur was absolutely fantastic! From the warm welcome to the elegant rooms with stunning city views, every moment was exceptional. The dining options were superb, offering delicious local and international cuisine. The rooftop pool and spa provided the perfect relaxation, while the central location made exploring KL effortless. Impeccable service and attention to detail made my stay unforgettable. Highly recommended for both leisure and business travelers!

location is close to the Pavilion shopping centre. the apartment was huge. we have a connecting room, which happened to have a family with kids as our neighbour - the sound isolation isn't great - we can hear kids crying even around midnight.

The room was clean and good service from the housekeeping. The hotel is walking distance to Pavillon mall.

I had booked a room at Pullman from 19 June to 23 June, as I had a business course in KL during that period. However, on 20 June, the very first day of the course, I had an accident at 1:30 PM and was admitted to the A&E department at Prince Court Medical Centre. Around 5:30 PM, I called the Pullman reservation team to inform them that I needed to check out early due to the emergency and the need for medical attention. I also spoke to a front desk manager named Idah, explaining my situation. She helped arrange for my mother to pack my belongings and check out on my behalf. I followed up by emailing the reservation team, submitting my hospital consultation records, medical certificate, and medical report for their reference. Although they proceeded to check me out on the same day, the room charges for the remaining nights were not refunded. For a reputable international hotel brand like Pullman, I find this action extremely unethical and inhumane. I am deeply disappointed and strongly do not recommend staying at this hotel.

Reception check in - out open 1 person only customer very long time to check in and out

Удобное расположение, номера чистые, вид на город не совсем симпатичный из-за плотной застройки, рядом торговый центр Pavillion и в целом до основных достопримечательностей добираться удобно, +ранее заселение

Fantastic stay! The staff was welcoming, the room was spotless, and the amenities exceeded expectations. Great location close to everything. Would highly recommend this hotel to anyone visiting the area. Looking forward to staying again on my next trip.

### 讚美酒店設施 1. **設施的多樣性**： - "酒店的設施真是令人驚艷！游泳池和健身房都非常完善，讓我在這裡的每一刻都感到放鬆和愉快。" 2. **清潔與維護**： - "酒店的設施維護得非常好，無論是公共區域還是客房，都保持著一流的清潔度，讓人感到非常舒適。" 3. **便利性**： - "酒店的地理位置非常便利，周圍有很多餐廳和商店，讓我的旅行更加方便。" ### 讚美員工 1. **服務態度**： - "酒店的員工非常友好和專業，無論是前台還是清潔人員，大家都熱情地幫助我，讓我感到賓至如歸。" 2. **解決問題的能力**： - "我在入住期間遇到了一些小問題，但酒店的員工迅速而有效地解決了，讓我感到非常滿意。" 3. **個性化服務**： - "我特別感謝酒店的員工，他們記住了我的偏好，讓我的住宿體驗更加個性化和愉快。" ### 讚美房間 1. **房間的舒適度**： - "我的房間非常舒適，床鋪柔軟，讓我每晚都能睡得很好。" 2. **裝潢與設計**： - "房間的裝潢非常精美，色調和設計都讓人感到放鬆，真是一個理想的休息空間。" 3. **設施的便利性**： - "房間內的設施非常齊全，無論是咖啡機還是浴室用品，都讓我感到非常方便和貼心。"