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We had a great stay at Smile Hotel Sapporo. The location is excellent. It is close to entertainment areas, with easy access to the bus stop and subway station. The airport bus stop is also very close, just about a 3-minute walk from the hotel. The staff were nice and helpful, and the free amenities for guests were a nice bonus. The only thing I’d suggest is having a free water refill available. Overall, I love Japan, and you really can’t go wrong staying here.

Nicely renovated hotel. Unfortunately staff are new and surprising not many front desk staff can converse in English.  Breakfast was good with many choices. However, we couldnt eat most of the time as my family has to go for activities early like skiing and local tours. The cafe  staff allows us to start breakfast before the opening time but an English speaking lady with a coat turned up one morning and stopped us from starting breakfast early before the opening time. She was so rude and told us wait till 630 before we can touch the food! I dont see why we cannot start with cereals that was already on display.  I will return to stay as the hotel is new, rooms are large and the onsen is clean and comfortable. There was a gym and laundry facilities too