Mercure Shanghai Lujiazui Center

Very friendly and helpful staff , I had some issues connecting to my VPN on my laptop, but they managed to help me resolve it. The supper selection is a little limited, but it works if you're just looking for a small bite. Room was clean and comfortable. Overall, a pleasant experience! (: I ordered food delivery and was pleasantly surprised when a cute little robot brought it to my room!

Unfortunately, our stay at this hotel was disappointing. One unexpected detail was that you need to pay extra just to get a room with windows, which felt misleading. As is generally the case in China, the staff didn’t speak English — which we understand — but beyond the language barrier, the service was slow and not very helpful when it came to solving basic issues. The name of the hotel can also be confusing, especially for international travelers. There are several Mercure hotels in the area, and if you’re not paying close attention, it’s easy to end up at the wrong one. The worst part of our stay was breakfast. The overall quality was poor, and to make matters worse, I bit into a piece of glass that was in the cereal. The hotel’s reaction was far from satisfactory — they offered a small discount on the room, but the way they handled the situation and communicated with us left a lot to be desired.

Very friendly staff, specially the ladies at the reception (give me every time a bottle of water, when I speak to them). The hotel is located next to a metro station. The room is spacious and clean. Free drinks and snacks in the room. Also free laundry service available (self service). The room isn’t very well sound proof. There were earplugs in the room available :) For foreigners not speaking Chinese can be challenge (staff doesn’t speak English well). Overall had a good stay and could have a late check out (2pm).