Shanghai Jinqiao Haichang Penguin Resort Hotel

Pleasant stay.Penguin throughout all the way in hotel. Kids like it very much. Just the location was quite outskirts and would take 15 mins to reach nearby mall.

This is a nice hotel, very new, with a very well managed penguin enclosure, the penguins look much healthier than some zoo's, and also has an indoor playground for the kids. The staffs were nice to lend us their contact number for food delivery, and this is near to Haichang Ocean Park, with free shuttle service. The only drawback is it is secluded, and the restaurant does not operate on weekdays night other than the breakfast buffet, and is far from everything, with only a convenience store across at Wassim Hotel. Will I stay here again? YES!

We booked this hotel because it was new, had a very cute penguin theme, and was conveniently located near Haichang Ocean Park. The check in service was quick and smooth. The rooms are large and comfortable. The children’s gift in the room was a very nice surprise! Our children also loved the children’s playground in the hotel lobby and the penguins in the lobby. When our friends encountered a problem with an unruly, aggressive guest, the hotel manager went above and beyond to support us and help us solve the problem. He definitely deserves a lot of praise for his kindness and professional manner! He reviewed the CCTV carefully, communicated the findings to my friends, and supported them in resolving the problem. His customer service was top notch! While the weekend was busy and there were many other guests, all of whom had young kids, the service was excellent. The hotel offered a frequent free shuttle bus to Ocean Park. The breakfast buffet was excellent with lots of choice (go early to avoid waiting in lines). We went for breakfast at 8 AM and were quickly seated. Guests who arrived at 8:30 AM had to wait for a table. There are not many dinner options available nearby, and food delivery takes a while. It is also a bit difficult getting a taxi at the hotel, as the location is a bit remote. Overall though, we enjoyed our stay and it was a fun experience!

The penguins were adorable and they had a well-maintained enclosure. Unfortunately, the rooms were not well-maintained. Our room had large stains on the carpet and the chair, as well as dirty handprints on the walls. The bunk bed mattresses were rock hard. The breakfast buffet didn’t seem to have enough staff to cope with the busy time at 9am so most food had run out and wasn’t replenished. The soft play area was closed on our first day which was extremely disappointing, but luckily it opened before we left and the kids enjoyed it a lot. Overall, I would return to this hotel.

作為親子酒店，還是很不錯的。雖然地理位置有點偏，但是酒店配套設施有特色，有企鵝可以看，小孩子很喜歡，邊吃早餐邊欣賞。還有一個小型的遊樂園，玩玩也夠了。還有個通道可以爬進去近距離看水底和企鵝，挺驚喜的。房間也很不錯，比較新。一張1.8的大床，還有一個高低床，一家住都很寬敞，這個是最完美的。

酒店衞生一言難盡，地毯沙發污漬隨處可見，還有些油漬粘手。瞭解了一下酒店是去年開業，維護的不是太好，可惜了。説到設備看着挺全，但也沒啥用，空調不能制熱，冰箱不能製冷，也是第一次碰到，無奈🤷🏻♂️酒店地處比較偏，周邊沒啥吃的，叫外賣都費勁，唯獨去園區的班車挺多，這點確實方便！早餐廳菜品不多，品質一般，但旁邊就有企鵝可以看，設計還是挺不錯的！