Anonymous User
June 23, 2025
Staying at Hanting was the best experience ever.
I arrived earlier than the stated check-in time of 4:00 PM, but I was still warmly welcomed by the front desk staff. Noticing how hot the day was, Xiao Du immediately offered me a bottle of water - such a thoughtful and caring gesture!
Although the room I originally booked was overbooked, the staff quickly arranged an alternative room for me. They invited me to take a look first and assured me that if I wasn’t satisfied, they would change it without hesitation.
I had also ordered a few parcels from Taobao, and the staff kindly arranged for them to be delivered straight to my room via the robot — very convenient and efficient!
On the day I visited Disneyland, I came back completely exhausted after standing in long queues all day. I was too tired to go out for food, so I asked Xiao Du, the friendly and approachable staff member at the front desk, if she could help me place an order on *******. She agreed immediately, without hesitation, going above and beyond to make my stay comfortable.
This was in sharp contrast to a hotel I previously stayed at in Hangzhou. Due to a flight delay, I arrived late and missed dinner. When I asked the receptionist for help ordering food, she simply declined, saying it wasn’t part of their service.
Hanting is also conveniently located near many affordable local eateries — including the famous 蟹粉汤包from 佳家, Butterfly Pastry (蝴蝶酥) from 国际饭店 just nearby.
On my departure day, my flight was at night, so I stored my luggage at the hotel after checking out. I was pleasantly surprised to find a clean and convenient washroom in the lobby, where I could freshen up before heading to the airport. It made a big difference to travel feeling clean and refreshed.
And once again, Xiao Du was there, making sure I was well taken care of right up until I left for the airport. Her kindness and attentive service truly made my trip extra special.
The staff at Hanting are always ready to help with a smile. The room was clean with no strange odors, the bed linens and pillowcases were fresh, and bottled water was replenished daily. The air conditioner was also user-friendly, with adjustable wind settings for added comfort.