مراجعاتHard Rock Hotel Penang

رد من مكان الإقامة: Hi Baizemingche-qiaohejun,Thank you for your kind words! We’re so happy to hear that you found our hotel suitable for children and had an enjoyable stay.We truly look forward to welcoming you and your family back for another fun and relaxing visit. Until then, take care and rock on! Rock On!Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi there,Thank you for your positive feedback!We’re thrilled to hear that you enjoyed the great value, relaxing atmosphere, and convenient beachside location of our resort.While we’re a little distance from the city, we’re glad Grab made your travels easier and we hope the peaceful beach vibes were worth the journey. We truly appreciate your kind words and look forward to welcoming you back soon for another memorable stay!Rock on,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi Angelyn Haffenden,Thank you for choosing to stay with us at Hard Rock Hotel Penang and for taking the time to share your feedback. We're truly sorry to hear that your first experience with us did not meet expectations, especially in terms of hospitality and service delivery.Your comments regarding the lack of warm greetings and attentiveness from our team are particularly concerning, as we pride ourselves on delivering genuine, friendly service. Please be assured that we will be addressing this with the relevant teams to ensure our guests always feel welcomed and valued from the moment they arrive.We also regret the inconvenience you experienced regarding the towel setup and bathrobe replacement. This does not reflect our usual standards and we are reviewing our housekeeping processes to prevent such oversights in the future.We’re glad to know you found the room spacious and clean and that you enjoyed our breakfast offerings. We appreciate your honest feedback, which helps us improve and deliver a better guest experience.We hope to have another opportunity to welcome you back and provide a stay that lives up to your expectations.Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi Jeremy Kok Zheng Yi,Thank you for your kind words!We're thrilled to hear that you enjoyed the hotel, its facilities, and found everything clean and comfortable. We truly appreciate your support and hope to welcome you back again soon for another great stay! Rock On!Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi there,Thank you for your lovely feedback! We're glad to hear you found the hotel suitable for both personal and family travel. Whether you're looking to unwind solo or create fun memories with loved ones, we’re here to make your stay a rockin’ one. Hope to welcome you back again soon! Best Regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi there,Thank you for your feedback!We’re thrilled to hear that your kids had a great time at the water park and that you found the room comfortable. We appreciate your comment regarding the toilet size and will take it into consideration as we continue to improve our guest experience.Looking forward to rocking with you again soon! Rock On!Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi Adrita,Thank you for sharing your experience with us!We're glad you enjoyed the easy beach access and took advantage of our in-room music amenities rocking out in your own space is what Hard Rock is all about! We appreciate your honest feedback about the live music quality. While we aim to deliver high-energy performances, we understand every location has its own vibe and we’ll certainly share your comments with our entertainment team for improvement.We’re happy to hear it was overall a good stay and we hope to welcome you back again soon perhaps for an even better jam session next time!Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi Seng Wee,Thank you for the awesome review!We're thrilled to hear you had such a great time soaking in the Hard Rock vibes here at Penang from the friendly and attentive team to the poolside fun and beachfront access, it sounds like you made the most of everything we have to offer.We’re also glad the music, food variety, and room service hit the right notes for you. Your kind words mean a lot to the entire team and we can't wait to welcome you back for another rockin’ stay soon!Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi there,Thank you so much for your fantastic feedback!We’re absolutely thrilled to know you enjoyed the clean and stylish room, the rock-and-roll atmosphere, and our spacious pool it’s great to hear that it struck the perfect balance between fun and relaxation! Most of all, we’re glad our team made your stay smooth and enjoyable from start to finish.Your kind words mean a lot to us and we truly appreciate the recommendation. We look forward to welcoming you back to Hard Rock Hotel Penang for another unforgettable experience. Rock on,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi CarrieChoi,Thank you for taking the time to share your experience with us.We’re glad to hear that despite the initial check-in issues, our team was able to turn the situation around and ensure a more comfortable and memorable stay for you. Your kind words about the room upgrade and thoughtful gestures from our staff are truly appreciated.We’re delighted to know that you had a good overall experience and even more so that you would choose Hard Rock Hotel Penang again for your future visits.We look forward to welcoming you back and providing an even smoother and more enjoyable stay next time.Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi Johnny,Thank you for taking the time to share your kind words with us.We’re truly delighted to hear that you had a relaxing stay and that our team especially our housekeeping staff was able to meet all your expectations. Your compliments mean a lot to us, and we will be sure to share them with the team as encouragement to continue delivering excellent service.It was our pleasure to have you with us, and we look forward to welcoming you back to Hard Rock Hotel Penang for another memorable experience.Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi yam_vip,Thank you for sharing your recent experience with us.We’re glad to hear that you found our hotel relaxing and suitable for a family getaway. It’s wonderful that the sound of the waves added to the peaceful ambiance of your stay many of our guests say it’s one of their favorite parts too!We understand your hesitation about trying the nearby massage outlets. If you return in the future, we highly recommend visiting our in-house Rock Spa where you can enjoy a professional and safe massage experience without having to leave the hotel grounds.We hope to welcome you back soon for another relaxing stay by the beach.Warm regards,Tobias LackermeierExecutive Assistant Manager

رد من مكان الإقامة: Hi ChrisLSL,Thank you for taking the time to share your detailed feedback with us following your recent stay.We’re glad to hear that your check-in experience was smooth and that our team greeted you with a warm smile. It’s great to know your kids enjoyed the swimming pool and that you appreciated the easy access to the beach and nearby cafes.We sincerely regret to hear about the less pleasant aspects of your experience, especially the queuing during breakfast and the perception of inconsistent service. Please accept our apologies for any discomfort or disappointment this may have caused. Your comments regarding cleanliness and staff responsiveness are taken seriously and have been shared with the relevant teams for immediate attention and improvement.We’re happy you enjoyed the nasi lemak it’s certainly one of our guests’ favourites, and we're pleased it stood out for you.Your feedback is invaluable and helps us in our continuous efforts to provide better experiences for all our guests. We hope to have another opportunity to welcome you back for an even more enjoyable stay.Warm regards,Tobias LackermeierExecutive Assistant Manager