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"This hotel really redefines what high quality service at luxury hotels should be - personable, friendly, attentive, and professional. The staff are eager to be helpful, are extremely communicative and responsive via WeChat, and cater to your every needs. My impression before I arrived was already a positive one because they helped me arrange two packages to be sent in advance to the hotel. They even let me use their contact details as the contact number to make the order as I did not have a local phone number. Upon arrival, the packages were waiting for us and housekeeping took away the leftover packaging. They also offer a free laundry service and I cannot emphasise how soft and nice smelling our clothes were when we received our freshly laundered clothes. The bathroom amenities are the luxury brand Le Labo and the water provided is the mineral water brand Evian. Of course they also have Dyson hair dryers. The daily breakfasts are truly decadent with abalone on our first morning and Angus sirloin on our second morning. We can order seconds of any of the dishes we liked. Fruit juices are freshly made. The barista even made takeaway drinks for us to enjoy on our outings. Afternoon tea and evening soups are also provided and guests can choose what time they would like it to be served and where (for example, hotel room or hotel lounge). They even prepared cold milk for us to soothe us after we returned from dinner eating some local spicy Changsha chicken. Truly outstanding service! One of the things that sets this hotel apart from any other we have stayed at are the afternoon activities they offer to their guests. On our second day we enjoyed a Cloisonné enamel class in the hotel and we will certainly be displaying the fruits of our hard work in our home when we return home. All the materials were provided to us and one of the lovely staff provided instructions and was extremely patient with us despite the language barrier. Such unique experiences on offer each day really make the stay so enjoyable for guests. I can understand why this hotel was won so many accolades. The staff really have earnt this award. It is thanks to their dedication that this hotel has earnt such a prestigious reputation. It is genuinely worth every penny! I am not sure when we will return to Changsha but it is exciting to know that the hotel does have another branch in Chengdu which we will be keen to visit, perhaps next year. All I can say is that I will always have fond memories of this hotel and particularly its staff and this hotel has certainly set the bar high for outstanding service."