"Facilities: There are many leisure and entertainment facilities, and the projection equipment and screens in the room are very good. It would be perfect if there was a refrigerator in the room!
Hygiene: This is my first time staying here. The environment and rooms are very clean and hygienic.
Environment: A large green lawn, a beautiful and large garden, and a swimming pool. Highly recommended! If you order takeout, you need to go downstairs and out the door to get it.
The service was excellent."
"This is a very nice hotel with a beautiful environment. Not only are the rooms spacious and bright, the beds are comfortable, but the hotel service is also very nice. The front desk lady is enthusiastic and always treats people with a smile and warm words, which makes people feel warm. It also provides a rich buffet breakfast and various leisure facilities. It is very good👍٩(•̤̀ᵕ•̤́๑)ᵒᵏᵎᵎᵎᵎ"
"Very satisfied, beautiful environment, spacious and bright room, sweet-scented osmanthus tree in the courtyard is fragrant, a very wonderful weekend enjoyment. Worth visiting again and again. It is very close to Guanyin Temple and Fisherman's Wharf, watching the sunrise and sunset, the scenery is very beautiful. It is also close to the Blue Sea and Golden Sands."
384 reviews
8.6/10
1 night
From PLN 296
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Hotel near Zhongshan Park Commercial Area,Shanghai
Gym
Parking
Priority airport pick-up
"Serviced apartments are the best for traveling with kids. There is a parking lot downstairs, connected to the Woge Plaza, which is very convenient for food, accommodation and transportation. The room layout is also very similar to the Somerset I stayed in Thailand. The balcony is large and feels like home. Because I stayed with my baby, the hotel also gave me a late check-out until 2 o'clock. Thank you very much!"
"From the moment we arrived, the exterior surroundings felt really good – very clean. The room itself was also spotless, with excellent hygiene. Food delivery is available. The owner was very friendly. I highly recommend booking the garden king room, as it features mood lighting and creates a fantastic atmosphere. (P1 shows the family room) (P.S. I forgot to take photos of the room I stayed in, but the environment was excellent! 👍)"
Hotel near Qingpu Zhujiajiao/Oriental Land,Shanghai
No. 9 of Vacation Homes in Shanghai
Outdoor swimming pool
Hiking
Public parking
"For cycling in Caijiagang, this is the best B&B in the surrounding area. The owner is very nice and upgraded to a suite for free. The room is super large, with complete facilities. It is very comfortable to take a bath. There is a welcome fruit plate. The breakfast is pure Chinese style and relatively simple. The back garden of the B&B is not small, which is more suitable for team building with many people."
"The Good Points:
The young lady at reception for check-in was lovely -Polite, smiling, efficient and a pleasure to deal with - She is an absolute credit to the hotel 👍
The bedrooms are large
The shower in the bathroom was very good 👍
The breakfast was ok 👍
Close to lots of local restaurants 👍
The Bad Points:
The hotel is quite old and worn now with things you notice such as carpets dirty, things generally broken etc.
I was stood in the looby searching for a shopping mall on my phone map, and was approached by 2 (a man and a woman) hotel management staff to offer help - When it got too difficult for them to help, they gave up and just walked off 🤷♂️ - These 2 members of staff have almost zero understanding of customer service
The Worst Point:
You could suffocate to death in this hotel - There is no air conditioning in the corridors and the air conditioning in the rooms does not cool the room - When I put the air conditioning on in my room the room temperature was 24 degrees, I set the air conditioning to cooling and 16 degrees as it was so hot, but the room temperature increased to 25 degrees 🤦♂️
The hotel lobby was unbearable because of the heat and lack of air - In the morning after breakfast in the lobby restaurant, I was so hot I had to take a 2nd shower to cool off.
Of the 2 lifts in the hotel, 1 had working air conditioning, so I used to ride the lift to cool down!
Because of the heat in my bedroom, I could not sleep well and consequently had a tough day at work as I was tired
My colleague had the same complaints about the hotel and his bedroom
Staying in this hotel is very uncomfortable and unhealthy because of the heat and poor air conditioning - You will not get a good rest staying in this hotel"
Hotel near Chongming Island, Changxing Island, Hengsha Island,Shanghai
Outdoor swimming pool
Hiking
Private parking
"The landlord was very good and bold. He started to communicate the reservation a long time in advance. During the period, he communicated with the proprietress a lot of details. Thank you for your patient reply. Because we are a team building of the company department, everyone has different requirements, difficult to adjust, and pay special attention to details.
Entertainment facilities are also complete, there are table tennis tables, billiard tables, mahjong tables, can make the company those with different hobbies, choose more space.
The homestay is very new, very bright colors, and very clean. I have asked some homestays before that they can’t have meetings. This one can have meetings, and the projector is also very clear. It is especially suitable for departmental team building. Although Chongming Island is incomparable to Shanghai, there are some inconveniences, but the landlord can help to purchase, Thank you so much, breakfast is also provided, very rich breakfast, I can see that I am very careful, this stay experience is very good, I have an appointment with the proprietress, next time I bring my family here for a holiday."
Hotel near Zhongshan Park Commercial Area,Shanghai
Sauna
Gym
Public parking
"Because I live in the community opposite, I booked this place for my friend. The room is located on the Zhongshan Park Metro Line 2. It is a well-known community in the area with convenient transportation. The community is directly connected to Zhongshan Park, which is very convenient for morning jogging or night tours. The living room is large and the 2 bedrooms are suitable for a family of 3. The customer service is quite responsible. My friend arrived quite late that day, and the customer service immediately contacted my friend's travel situation"
"I had a fantastic stay at Citadines Songhong Shanghai and would highly recommend it to anyone visiting the city. One of the standout features for me was the exceptional cleanliness of the entire property—from the lobby to the room, everything was spotless and well-maintained. It gave me real peace of mind and made the stay all the more comfortable.
The location is also super convenient, with easy access to public transport, restaurants, and shops. Whether you’re in Shanghai for business or leisure, this location puts you in a great spot to get around the city with ease.
Another major plus was the in-room washing machine. It made a huge difference, especially for a longer stay. Being able to do laundry right in the room was so convenient and really elevated the experience—it’s these thoughtful amenities that set Citadines apart.
All in all, Citadines Songhong exceeded my expectations. Clean, convenient, and comfortable—I’ll definitely be coming back!"
Discover our curated selection of premium hotels in Shanghai for your next stay
No.
1
9.3/10
887 review
LEGOLAND® Hotel
Hotel near LEGOLAND RESORT, Shanghai
"Great for kids""Delicious breakfast"
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No.
2
9.4/10
3415 review
The Sukhothai Shanghai
Hotel near Jing'an District/West Nanjing Road, Shanghai
"Friendly front desk staff""Great design"
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No.
3
9.5/10
14811 review
Pudong Shangri-La, Shanghai
Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
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No.
4
9.6/10
7028 review
Shangri-La Qiantan, Shanghai
Hotel near Qiantan, Shanghai
"Delicious breakfast""Convenient for shopping"
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No.
5
9.4/10
4333 review
The Langham Shanghai Xintiandi
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Great location""Delicious breakfast"
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No.
6
9.5/10
173 review
SHANGYING CHAO
Hotel near Xujiahui District, Shanghai
"Great design""Delicious breakfast"
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No.
7
9.4/10
7634 review
MaxX By Steigenberger on the Bund Shanghai
Hotel near The Bund Area, Shanghai
"Great location""Friendly front desk staff"
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No.
8
9.7/10
2500 review
OPARTMENT The Far Eastern Hotel
Hotel near People's Square Area, Shanghai
"Great design""Well decorated"
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No.
9
9.5/10
4446 review
InterContinental Shanghai Ruijin
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Classy environment""Friendly front desk staff"
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No.
10
9.4/10
5844 review
Kerry Hotel Pudong Shanghai
Hotel near Pudong New International Expo Center/World Expo Area, Shanghai
"Great for kids""Has play area for children"
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No.
11
9.3/10
13933 review
Grand Hyatt Shanghai
Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Friendly front desk staff"
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No.
12
9.6/10
7448 review
Shanghai Marriott Marquis City Centre
Hotel near People's Square Area, Shanghai
"Near shopping area""Friendly front desk staff"
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No.
13
9.4/10
3959 review
InterContinental Shanghai Harbour City
Hotel near Dishui Lake and Lin-gang Area, Shanghai
"Great for kids""Great swimming pool"
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No.
14
9.4/10
3036 review
The Portman Ritz-Carlton, Shanghai
Hotel near Jing'an District/West Nanjing Road, Shanghai
"Delicious breakfast""Friendly front desk staff"
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No.
15
9.4/10
1900 review
Melia Shanghai Parkside
Hotel near Shanghai Disney Resort, Shanghai
"Classy environment""Great for kids"
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No.
16
9.3/10
8145 review
Grand Kempinski Hotel Shanghai
Hotel near Lujiazui Area, Shanghai
"Fantastic river view""Delicious breakfast"
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No.
17
9.3/10
1199 review
Metropolitan Seclusive Life In Wukang rd Shanghai
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
"Delicious breakfast""Classy environment"
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No.
18
9.6/10
3870 review
JW Marriott Marquis Hotel Shanghai Pudong
Hotel near Lujiazui Area, Shanghai
"Delicious breakfast""Fantastic river view"
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No.
19
9.6/10
3228 review
Xijiao State Guest Hotel
Hotel near Hongqiao District, Shanghai
"Classy environment""Garden view"
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No.
20
9.4/10
2722 review
Hilton Shanghai City Center
Hotel near Jing'an District/West Nanjing Road, Shanghai
"Great design""Well decorated"
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What Travelers Said About the Best Hotels in Shanghai
See all
Browse these genuine traveler ratings and real guest reviews to find the best Shanghai hotels.
9.5/10
Outstanding
GGuest UserWhile the hotel boasts a prime location and the cleaning service was commendable, these were the only positive aspects of my stay. The breakfast offerings were profoundly disappointing, and the dining hall staff demonstrated a distinct lack of basic manners.
What was particularly alarming was the poor customer service at the front desk, the hotel’s primary point of contact. It is frankly astonishing and unacceptable that the food delivery robots exhibited more warmth and politeness than the human receptionists.
Adding to this deeply troubling experience, the manager attempted to “bribe” me with a Labubu bag (easily purchased for approximately 3.99 yuan on Pinduoduo) in exchange for a positive review. This is not about the value of the bag itself, but rather the fact that a hotel within this reputable chain would resort to such tactics. Having stayed in numerous hotels of this brand across various countries, this establishment stands out as the absolute worst, significantly tarnishing the brand’s reputation.
I sincerely hope this feedback serves as a catalyst for reflection and improvement for your future guests. As for myself, I will not be returning.
尽管这家酒店的地理位置优越,清洁服务也值得称赞,但这却是入住期间仅有的亮点。早餐的质量令人非常失望,而餐厅的服务员也明显缺乏基本的礼貌。
最令人担忧的是前台的服务,作为酒店的门面,其对待客人的方式尤其令人不安。令人震惊和无法接受的是,负责送餐的机器人竟然比前台接待人员更有礼貌和友善。
更令人不安的是,酒店的经理试图用一个Labubu玩偶(在拼多多上很容易以大约3.99元人民币的价格购得)“贿赂”我,以换取好评。这无关乎玩偶本身的价值,而是这家声誉良好的连锁酒店竟然会采取如此卑劣的手段。我曾入住过该品牌在多个国家的许多酒店,而这家是我迄今为止住过的最差的一家,这极大地损害了品牌的声誉。
我真心希望我的这番评论能帮助你们深刻反思,并为未来的客人做出改进。至于我个人,我不会再光顾了。
Hotel near Yu Garden Area, Shanghai 2.1% of visitors choose this area
Price per night from:PLN 298
9.5/10
Outstanding
PPandy016I communicated our pick up needs to hotel at regular intervals and keot them updated about our flight. Advised would be arriving a little early due to flight. Was told to call after landing - no answer. Tried messaging on we chat took a while for response. No clear directions. So arrived at exit after clearing customs and collecting bags. Then told to go back upstairs to gate 3 departures. Waited out there for a long time. Over half an hour. Many other hotels collected people with many others coming and going while we waited. One hotel had 3 vehicles with their name on it pick up patrons in the time we were standing there. I can now see why we were the only ones going to Novotel. Clearly the driver did not leave the hotel after long after we advised we had arrived. When he did turn up in a rundown silver van with no name on it. He drove like a mad man and dangerously. He think he was trying to make up for time. He was rather rude when he dropped us off, not a word from him. Check in experience was no better. Two girls on reception were talking **** about us - yes I had my translator on after explaining our check in details to them. Very poor service and actually unprofessional behaviour. Room service had finished so we weren't able to get anything to eat. Did not feel able nor did I want to speak with front desk again to ask for assistance in ordering some food. Only staff that was friendly or even acknowledged us was the lovely cleaning lady on our floor the following morning. Breakfast was okay. Laundry was a mess from another lady who pulled out all her washing dripping wet and made a huge puddle on the floor. If there had been a towel I would have cleaned up her mess! We wish we had gone straight to the hotel we had originally planned to but opted for the Novotel due to close proximity to airport for our late flight back into Shanghai. We would have been better off going straight to the original hotel over an hour away. I believe we still would have arrived earlier. We have stayed at Novotel Auckland Airport in New Zealand a few times and the service is impeccable. Unfortunately Novotel Shanghai Pudong Chuansha is not a good representation of the Novotel brand. Also considering this an airport hotel with many tourists likely utilizing it - very few things have English translation including the vending machine. The hotel building itself is nice and the only positive. Won't be back - step up your game. I usually do rave reviews and very rarely do negative unless warranted.
Hotel near Shanghai Disney Resort, Shanghai 28.1% of visitors choose this area
Price per night from:PLN 254
9.5/10
Outstanding
CcoaltrollMore than worth the price especially considering the location. In terms of rooms what you see is what you get. I didn't ask for many services but the staff seemed extremely nice and respectful, I don't doubt they'd do the best they can. The only concern is thin walls so it's easy to hear others and for others to hear you but considering the price and location I'm surprised that's the only complaint. Surprising thing to say but the toilets are also amazing, nice view, seat heating, bidet, often cleaned and replenished toilet paper, etc etc. Very nice I'll definitely come here next time I'm in Shanghai.
Hotel near Huaihai Road Area/Xintiandi Area, Shanghai
Price per night from:PLN 156
9.5/10
Outstanding
GGuest UserI booked a Deluxe Suite, which was 43 square meters – larger than the family rooms at Atour (this was my initial reason for choosing it). The window view was absolutely beautiful, completely lush and green. If you visit in late autumn, with the sycamore leaves outside the window turning yellow, it would offer a different kind of charm, whether sunny or rainy.
The toiletries provided were Acqua di Parma. There was a walk-in closet, which my son loved to hide in and play games. The hotel's restaurant was also very good; for convenience, we had lunch there on the day we arrived, and both the presentation and taste were excellent. For breakfast, there were options for both Chinese and Western set menus.
The location is extremely convenient. It's just over 700 meters from iapm and the subway station. Several popular and renowned coffee shops are within walking distance, including O.P.S, DUO, TIESHOU Coffee Bureau, and Village Entrance Big Tree Coffee.
The hotel has a chic and refined style, making it more suitable for friends or couples traveling together. Of course, it's not entirely without its downsides; because the windows are very large, the soundproofing isn't ideal, so you might want to ask the front desk for earplugs.
WWU.NIENENA Five-Star Experience from Check-In to Farewell!
Review:
Our stay from August 6–9 was one of the most memorable experiences my wife and I have ever had in Shanghai. Upon arrival, we were thoughtfully upgraded to the Pearl Tower Bund View Suite, and every detail throughout our stay reflected The Ritz-Carlton’s Gold Standards.
Special thanks to Mr. Joey Zhang, Ms. Cherry Gan, Ms. Daisy Sun, and Ms. Lydia – their professionalism, warmth, and genuine care made us feel valued and looked after every single day. Lydia, in particular, greeted us with a radiant smile each day, leaving us with one of the warmest memories of this trip.
From the breathtaking views to the comfort of the room and the impeccable service, everything exceeded our expectations. The Ritz-Carlton will remain our only choice whenever we return to Shanghai.
Hotel near Lujiazui Area, Shanghai 7.3% of visitors choose this area
Price per night from:PLN 1,119
9.5/10
Outstanding
GGuest UserThe room environment is very good. Although the available space does not seem very large in the picture, it is actually not as crowded as imagined. It is close to most of the surrounding squares and has convenient transportation.
Hotel near Xujiahui District, Shanghai 3.4% of visitors choose this area
Price per night from:PLN 293
9.4/10
Outstanding
GGuest UserThe location is fantastic! You can walk directly from the second-floor lounge to the riverside, and it's just a two-minute stroll to the ferry terminal. From there, you can catch a 2 RMB ferry to the other side of the river. Housekeeping was very attentive; for example, they replaced our child's bath towels after their afternoon soak while we were out for dinner. The only slight drawback was that you need to turn off the water supply to the bathtub before going to sleep, otherwise, the motor emits a low humming noise. Also, some floorboards seemed a bit warped, possibly from water exposure. Otherwise, everything else was quite good. We had originally planned to stay two nights at the tallest hotel across the river, but our child wasn't keen on it. This was mainly because we encountered a typhoon, and that particular building was often enveloped in clouds, completely obscuring the night view. So, we decided to extend our stay here for an additional two days. The rooftop Southeast Asian restaurant offers absolutely stunning views; however, the food itself isn't particularly good, so I'd highly recommend just going for drinks to enjoy the panorama.
Hotel near The North Bund Area, Shanghai 1.4% of visitors choose this area
Price per night from:PLN 1,303
9.2/10
Very Good
223cruzOverall the lane house is decent set within a lively Shanghai Lane House experience. We lived in 2 for 2 months when we first moved to Shanghai. This was our return trip to revisit our home of 4 yrs. The initial photos for Guisu Homestay with the charming window view doesn’t match the initial sell, but the detailed photos of the actual space does. However it’s smaller than it looks, as the top loft and kitchen counts within the measurement. So if you’re a family of 4 then this is perfect since the middle room will give you space to sit. But if you are 5 with the sofa permanently done up as a bed then it’s tight. All was good except the the shower doors were a little run down and shower was gunky and could use a little redo. All in all a good experience. The host was responsive to our needs but strict on the 12noon checkout. The neighborhood and overall location is unbeatable. Close to great food and served as our center base to revisit the French Concession from Jing An. Definitely a good place if this is your first time in Shanghai.
Hotel near Jing'an District/West Nanjing Road, Shanghai 6.9% of visitors choose this area
Price per night from:PLN 201
9.2/10
Very Good
GGuest UserThe hotel is located ~ 400 m away from the shanghai railway station, not too far to walk but may be a difficult path if you walk with your luggage. I visited there around June. They were renovating the front area of the hotel so you need to encircle another hotel to get to Waiting hotel. Another problem is their internet wasnt working. Other than these problems, i would like to recommend this place. There’s elevator. Room is well furnished and has full needed amenities including refrigerator. Also their smart toilet has a bidet shower which is very nice for Asian (we’re very familiar with it). There’s also a daily room service.
Hotel near Train Station Area, Shanghai 7.2% of visitors choose this area
Price per night from:PLN 166
8.9/10
DdjimanderssonOverall I had a decent experience at this hotel, but the service was lacking, which is a shame since the property is very nice. When you check into a 5 star hotel, there are certain expectations and unfortunately this hotel did not meet them.
Upon arrival there is usually a doorman, helping you with your luggage, opening doors and showing you to the reception. There were none when I arrived. That's fine, not really an issue.
However after I dragged my luggage to the reception the staff ignored me for a solid minute while I was standing right in front of them. Not exactly a five star welcome. Of course the room wasn't ready so I had to wait 15-20 minutes to get my key.
The room was nice and clean with a great view, but had a bit of a strange layout where the sink was in the hallway and the shower in the corner so there's no real place to change clothes unless you close the curtains.
It was raining a lot during my stay but the staff were kind enough to lend me a broken umbrella. Better than nothing I guess. That might actually have been her personal umbrella so I appreciate the gesture nonetheless.
During my stay I had a strange feeling of not really being welcome, which I've never had at a hotel in China before.
Upon checkout the staff tried to pressure me multiple times to give a five star review and include certain names in the review which I did not appreciate. That needs to be earned.
If this hotel improves its service it would be 5 star no doubt, but until then it's not really worth the money.
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