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The hotel was wonderful and the staff was friendly. However, I was charged twice so I had to deal with that one morning when you don't really want to handle that on a vacation.

前台工作人員非常細心和樂於助人。房間非常乾淨、舒適。酒店設計有點侷促，沒 有一般公眾可以使用的樓梯來代替電梯。在我住宿期間衹有兩部電梯，其中一部壞了。酒店人滿為患所以電梯要排隊。前台工作人員讓我通過行政區域進入樓梯間，這是糟糕的建築設計。另外裏面幾乎沒有停車位，在地下的停車場很小，比較容易停滿，所以我不得不把車停在附近的停車 場。有趣的是，每天的費用比酒店便宜得多…

We had a great stay. It is very close to Fenway and has great eats nearby. The breakfast was very good. The service was fantastic. I left some clothing in my room, and they helped mail my items back in a timely manner.

It’s very convenient to airport as we just have a transit flight at Boston and need to take a rest. Recommend you if you have to stay close to airport.

Credits for food variety for the morning bf , complimentary snacks upon check in and free evening reception and free shuttle service to and from airport. Disappointed with reception poor services. Prepaid 3 nites room charges but only activated my room card for a night. Felt bad especially we had a day out coming back exhausted during night unable to enter the room, need to walk down and request for the key update which experienced unfriendly and rude management staff without apologies for the incident happen, in return asking back, what do you want me to do now? shouldn’t

Excellent hotel. Recently renovated and has a very modern feel to the lobby. Also connected to Prudential center and tons of food options within 1-2 min walking distance as a result. Room is very clean and comfortable

I got two nights stay at the hotel. My experience was fantastic from check in to check out. I arrived a little before lunch as I was transferring from Westin right next door so I wasn’t sure if I had to wait until 4pm for checkin. The front desk staff took me in pleasantly without a fuzz, very thankful for that especially when I’m on a tight travel plan. The room was very spacious and clean plenty of clean bathroom supplies, shower was awesome with just the right water pressure. The only thing I would suggest is to just leave the complementary bottle water in room (especially during the summer season) as opposed to having to pick up at front desk (which I wasn’t aware until my friend told me who was also staying at the same hotel). However the room does have two bottles of water but they are priced. I did notice that the internet is not free if you are not a Marriott member (not sure if it’s a norm now days but I think Westin was free for hotel guest and both are under the same hotel Group, but it stood out in my experience with the Hotels as I just completed two weeks of travel right before the stay), so at Checkout I asked to ensure my member number is associated with my stay and the gentleman at the front desk kindly confirmed that the internet charge will be removed on final billing. That was a peace of mind for me. Very thankful again. Overall a comfortable stay and will revisit!

The free shuttle service to/from hotel to the JFK metro station is good and the return schedule is flexible (per our phone call). However, the paid shuttle to/from hotel to airport closes too early (9pm). Better to have it 24 hours. Front desk is friendly and helpful.