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The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

I have requested a room in higher floor, far from lift. However I was allocated a room on 1st floor next to lift. The noise in the corridors is loud and some you can hear clearly in late night. Also you can see nothing through the window as it is a wall outside the window. The view is quite bad as you can’t see anything. The location is good, close to Espanya underground station. Airport shuttle bus stop is outside hotel as well. A good restaurant is 1-min walk from hotel. The reception lady and gentleman are very good apart from one wearing glasses. Room service is done pretty well and it is clean. Shower water is hot and strong, which is good. Free luggage storage.